Mercedes Hoey
Giffnock,East Renfrewshire
Summary
A dedicated Team Leader with an interest in technology and use skills such as problem solving and communication, looking to develop new skills in digital technology.
Overview
7
7
years of professional experience
Work history
Team leader
Superdrug
Newton Mearns, East Renfrewshire
2021.08 - Current
- Helping to lead team
- Delegated tasks
- Prioritised tasks according to urgency and importance
- Motivated team to drive sales
- Professionally handled customer queries and complaints
- Supported onboarding process for new hires
Sales advisor
Superdrug
Newton Mearns , East Renfrewshire
2019.10 - 2021.08
- Serving customers on tills.
- Offering customers the current offers for the week.
- Going above and beyond for customers needs and wants.
- Supported team wherever help is needed.
- Learned and applied new skills to daily tasks.
Education
HND - Events Management
South Lanarkshire College
East Kilbride 08/2016 - 06/2018
Intermediate 2 - Maths
Mearns Castle High School
Newton Mearns 08/2014 - 06/2015
Intermediate 2 - English
Mearns Castle High School
Newton Mearns 08/2014 - 06/2015
Skills
- Team Player
- Customer Service
- Organisational Skills
- Training and Development
- Retail Management
- Communication skills
References
References available upon request.
Timeline
Team leader
Superdrug
2021.08 - Current
Sales advisor
Superdrug
2019.10 - 2021.08
HND - Events Management
South Lanarkshire College
08/2016 - 06/2018
Intermediate 2 - Maths
Mearns Castle High School
08/2014 - 06/2015
Intermediate 2 - English
Mearns Castle High School
08/2014 - 06/2015