Menuka Dilanthi Daniel
Morden,Surrey
Summary
Dynamic professional with a solid foundation in organizational and administrative skills, complemented by expertise in customer relations and interpersonal communication. Proficient in IT tools including Excel, Word, PowerPoint, and Access, enhancing business acumen and analytical capabilities. Experienced in staff training and education, with a proven track record in effective written and verbal communication. Skilled in cash handling, committed to leveraging these competencies to drive business success.
Overview
16
16
years of professional experience
Work history
Check out supervisor
Sainsbury's
2023.07 - 2026.04
- Customer Service: Provide excellent service by greeting customers, assisting them with queries, and ensuring a pleasant shopping experience.
- Team Collaboration: Work as part of a team, supporting colleagues and assisting in various tasks as needed.
- Communication: Strong verbal communication skills to interact effectively with customers and team members.
- Following safety standards and ensure compliance with health and safety regulations, including proper handling of food items.
- Product Knowledge: Familiarize yourself with products, including promotions and seasonal items, to offer informed recommendations to customers.
- Dealing with Complaints: Address customer concerns or complaints effectively and escalate issues to management when necessary.
- Health and Safety Compliance: Follow safety standards and ensure compliance with health and safety regulations, including proper handling of food items.
- Teamwork: Ability to work well in a team-oriented environment.
Store Manager
Shell Sanderstead
2017.07 - 2023.06
- Checking how much fuel customer has bought, using a computerized display screen
- Operating a till and taking cash, cheque and credit card payments
- Keeping track of fuel levels in the fuel storage tanks
- Restocking shelves
- Ordering new stock and taking deliveries
- Keeping forecourt and shop areas clean ad tidy.
- Cash reconciliation
- Fuel Delivery reconciliation
Post Office Counter Clerk
Angel News Agent
London, ISL
2016.02 - 2016.11
- Accurately paid out pensions and benefits in line with correct regulations.
- Effectively processed letters and parcels, offering advice on suitable services in line with customer requirements.
- Supported customers with passport and driving license applications, providing appropriate forms and guidance as necessary.
Customer Service Assistant
Tesco
Kings Cross
2010.01 - 2013.01
- Help to ensure products and services are available for customers at all times
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handle all products with care to maintain quality and ensure they reach the customer in the best condition
- Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
- Follow all company policies and adhere to Health and Safety routines
Education
Diploma - Strategic Management and Leadership
Guildhall college
Master of Arts - Marketing & Innovation
Anglia Ruskin University
London CampusPostgraduate Diploma - Business and Marketing Strategy
ABP
BTEC Higher National Diploma - Travel & Tourism Management
A-Levels - Economics (C), Business studies (C), Accounting (C)
St Josephs college
ColomboGCSEs - undefined
St Mary College
ColomboSkills
- Organizational and administrative skills
- Customer relations
- Interpersonal and analytical skills
- Staff training and education
- Written and verbal communication
- Cash handling expertise
- IT proficiency (Excel, Word, PowerPoint, Access)
- Business acumen
Interests
Hobbies & Interests, I have a keen interest in reading. I also love to play Badminton and participate in church activities.
Languages
Tamil
Elementary
Sinhala
Intermediate
References
References available upon request.
Timeline
Check out supervisor
Sainsbury's
2023.07 - 2026.04
Store Manager
Shell Sanderstead
2017.07 - 2023.06
Post Office Counter Clerk
Angel News Agent
2016.02 - 2016.11
Customer Service Assistant
Tesco
2010.01 - 2013.01
Master of Arts - Marketing & Innovation
Anglia Ruskin University
Postgraduate Diploma - Business and Marketing Strategy
ABP
BTEC Higher National Diploma - Travel & Tourism Management
A-Levels - Economics (C), Business studies (C), Accounting (C)
St Josephs college
GCSEs - undefined
St Mary College
Diploma - Strategic Management and Leadership
Guildhall college