Memory Kenneth
Salford,Greater Manchester
Summary
Administrative and client support professional with experience in reception, office administration, virtual assistance, and digital support. Highly organised with strong attention to detail, able to manage multiple priorities and maintain high service standards in busy environments. A reliable team player focused on supporting smooth operations and positive customer experiences. Seeking a stable, permanent role within a professional workplace.
Overview
13
13
years of professional experience
Work history
Digital Design & Brand Support
(Project-Based Contract)
Remote
03.2025 - 07.2025
- Worked closely with clients to understand requirements and deliver solutions aligned to their needs.
- Responded promptly to client enquiries and feedback, ensuring clear and professional communication throughout.
- Managed requests and updates in line with agreed timelines, maintaining high standard of service.
- Adapted designs based on client input to ensure satisfaction and accuracy.
- Maintained customer-focused approach while working independently and meeting deadlines.
Admin & Digital Support (Contract / Project)
Appointment Setter
Remote
07.2024 - 12.2024
- Delivered professional and responsive customer service via phone, email, and online platforms.
- Acted as first point of contact, resolving enquiries promptly and maintaining positive client relationships.
- Scheduled and confirmed 200+ high - value appointments for corporate and private events, ensuring smooth client journeys.
- Managed diaries and event calendars to support efficient operations
- Maintained accurate client records and booking information in line with service standards.
- Worked collaboratively with team members to support consistent service delivery.
- Contributed to increased repeat bookings by building strong client relationships and delivering tailored service.
Virtual Assistant - Client Communications
(First Line Support)
Remote
07.2021 - 07.2023
- Researched and analysed over 1,000 websites to identify business offerings, tone of voice and unique selling points.
- Adapted messaging style and approach in collaboration with clients, leveraging feedback to enhance quality and personalisation.
- Crafted tailored, one-line personalised messages for website owners using Grammarly and Hemingway Editor to ensure clarity, tone accuracy and engagement.
- Maintained accuracy and consistency when managing large datasets in Google Sheets and Excel, streamlining outreach tracking.
- Delivered high volume, deadline-driven writing tasks with strong attention to detail, supported by tools such as Google Docs for drafting and revisions.
Reception & Administrative Assistant
Alpha Security Co(Acquired by Garda World Security
Blantyre, Malawi, Africa
01.2013 - 07.2017
- Served as first point of contact for clients and visitors, delivering welcoming and professional experience.
- Resolved enquiries and complaints promptly, improving overall customer satisfaction.
- Supported daily operations by scheduling appointments, processing documentation, and managing correspondence.
- Prepared incident reports and maintained accurate records in line with compliance and confidentiality standards.
- Handled high call and email volumes, improving response times and customer confidence.
- Trained and supported new team members, sharing best practices to ensure consistent service delivery and smooth onboarding.
- Led small team projects, coordinating staff to meet tight deadlines and maintain service standards during peak periods.
- Achieved 30% increase in customer satisfaction scores by streamlining response times and adopting customer-first approach.
- Introduced feedback and follow-up system, ensuring client concerns were not only resolved but also monitored for long-term satisfaction.
Education
Bachelor of Science - BSc (Hons) Business Information Technology
University of Greenwich
London, EnglandSkills
Skills
- Customer service support
- Problem-solving and issue resolution, with appropriate escalation where required
- Professional digital communication, including email and online messaging
- Appointment scheduling, diary coordination, and time management
- Management of busy telephone and email inboxes, ensuring timely and professional responses
- Accurate data entry, record maintenance, and information management
- Reporting, tracking, and spreadsheet administration
- Ability to work independently, prioritise tasks, and meet deadlines
- Confidentiality, discretion, and sound professional judgement
Technical & Digital Skills
- Microsoft Office (Word, Excel, PowerPoint), Outlook
- Google Workspace (Docs, Sheets, Calendar, Gmail)
- Microsoft Teams, Zoom
- Trello, Asana, HubSpot
- QuickBooks
- Canva, AI features, automation tools
Timeline
Digital Design & Brand Support
(Project-Based Contract)
03.2025 - 07.2025
Admin & Digital Support (Contract / Project)
Appointment Setter
07.2024 - 12.2024
Virtual Assistant - Client Communications
(First Line Support)
07.2021 - 07.2023
Reception & Administrative Assistant
Alpha Security Co(Acquired by Garda World Security
01.2013 - 07.2017
Bachelor of Science - BSc (Hons) Business Information Technology
University of Greenwich