Summary
Overview
Work history
Education
Skills
Timeline
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Memory Kenneth

Chester,Cheshire

Summary

Highly organised and detail-driven Administrative and Virtual Assistant with proven expertise in appointment scheduling, customer service, and executive support. Skilled in report preparation, data management, procurement, and financial administration, with a strong track record of streamlining operations and supporting business efficiency. Proficient in CRM and project management systems, with hands-on experience using MS Office Suite, Google Workspace, Trello, Asana, HubSpot, QuickBooks, Canva, and AI productivity tools. Recognised for delivering accurate, timely and professional support in fast-paced environments while building strong client and team relationships.

Overview

12
12
years of professional experience

Work history

Virtual Assistant/Appointment Setter

Trackless Trains USA
Patterson Ave., Richmond
07.2024 - 01.2025
  • Liaised with more than 50 prospective clients via telephone, email and online platforms to qualify leads, issue tailored proposals/invitations, and schedule high-value appointments for private and corporate events.
  • Delivered outstanding customer service across phone and email, building strong client relationships, enhancing satisfaction, and securing repeat bookings.
  • Managed and monitored high volume email correspondence, ensuring all enquiries received accurate and timely responses within agreed response times (SLAs).
  • Managed up to 50 calls daily with external customers and stakeholders.
  • Updated and maintained Trello boards to track leads, booking stages, operational tasks and post-event follow-ups, ensuring seamless client journey.
  • Provided comprehensive administrative support including calendar management, meeting coordination and reporting, enabling efficient team operations.
  • Safeguarded sensitive data and client information in strict compliance with GDPR and company confidentiality policies.

Virtual Assistant First Line writer

Social Nucleus
Bury, Manchester
04.2021 - 02.2023
  • Researched and analysed over 1,000 websites to identify business offerings, tone of voice and unique selling points.
  • Adapted messaging style and approach in collaboration with clients, leveraging feedback to enhance quality and personalisation.
  • Crafted tailored, one-line personalised messages for website owners using Grammarly and Hemingway Editor to ensure clarity, tone accuracy and engagement.
  • Maintained accuracy and consistency when managing large datasets in Google Sheets and Excel, streamlining outreach tracking.
  • Delivered high volume, deadline-driven writing tasks with strong attention to detail, supported by tools such as Google Docs for drafting and revisions.

Administrative Assistant

Alpha Security Ltd Co.
Blantyre , Malawi, Africa
01.2013 - 07.2017
  • Delivered exceptional customer service by addressing enquiries and resolving issues with professionalism, discretion and efficiency.
  • Acted as the first point of contact for clients, visitors and contractors, ensuring a professional and welcoming front desk environment.
  • Supported day to day administrative operations including scheduling, correspondence and record keeping, maintaining accuracy and confidentiality.
  • Prepared detailed incident reports and internal documentation with a high degree of accuracy and compliance.
  • Maintained and reconciled petty cash, processed invoices and tracked expenses to ensure accurate financial records and adherence to company procedures.
  • Handled high volume email and telephone queries, improving response times and enhancing overall customer satisfaction.
  • Assisted in the preparation of scheduled reports for management review, providing accurate data to support decision making.
  • Initiated and processed purchase orders for office supplies, monitoring stock levels and ensuring cost-effective procurement.


  • Collaborated with colleagues and management to ensure smooth daily operations, consistently meeting deadlines and service standards.
  • Demonstrated strong multitasking skills in a fast-paced environment, contributing to team objectives and operational efficiency.

Education

Bachelor of Science - Business Information Technology

University of Greenwich
London
07/2016 - 02/2017

Skills

  • Appointment scheduling and management
  • Customer service and communication
  • Administrative support and coordination
  • Report preparation and data management
  • CRM and project management
  • Email and correspondence management
  • Procurement and financial administration
  • Digital tools and design

Technical Skills

  • MS Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Sheets, Calendar, Gmail)
  • CRM & Project Tools (Trello, Asana, HubSpot, QuickBooks)
  • Digital Design (Canva)
  • AI Productivity Tools (ChatGPT, Excel AI, automation tools)


Timeline

Virtual Assistant/Appointment Setter

Trackless Trains USA
07.2024 - 01.2025

Virtual Assistant First Line writer

Social Nucleus
04.2021 - 02.2023

Administrative Assistant

Alpha Security Ltd Co.
01.2013 - 07.2017

Bachelor of Science - Business Information Technology

University of Greenwich
07/2016 - 02/2017

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Memory Kenneth