Memory Chirungwa
Lutterworth,LEC
Summary
Dedicated Health Care Assistant with a proven track record at Nharira General Hospital, adept in patient care and emotional support. Leveraged time management and patient-focused care skills to enhance patient satisfaction significantly. Cultivated strong relationships with patients, demonstrating exceptional companionship and support while ensuring efficient medication administration and care monitoring.
Overview
5
5
years of professional experience
Work History
Health Care Assistant
Nharira General Hospital
01.2024 - 12.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
Bartender
Gwandu Lodges
01.2020 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Completed requisitions to maintain required stock par levels.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
GED -
St Johns Ambulance Service
Chivhu Zimbabwe 12-2023
GED -
Madzivire High School
Chivhu Zimbabwe 12-2016
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Meal preparation
- Mobility assistance
- Care monitoring
- Medication administration
- Direct patient care
- Activities of daily living ADL support
- First aid certification
- Wound care
- Patient relations
- Companionship and emotional support
- Administering medications
- Caregiver relations
- Emotional support
- Heavy lifting
Timeline
Health Care Assistant
Nharira General Hospital
01.2024 - 12.2024
Bartender
Gwandu Lodges
01.2020 - 09.2022
GED -
St Johns Ambulance Service
GED -
Madzivire High School
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