MELVIN JOSEPH MATHOOR
BRISTOL,UNITED KINGDOM
Summary
Highly skilled, self-motivated IT support professional with 5+ years of strong experience as a Support Engineer. Extensive experience in providing solutions to the Business Development team as Business Development Analyst. Proven track record of achieving success by meeting the technical challenges of the company’s business goals. Excellent communication skills and a team player.
Overview
8
8
years of professional experience
Work History
Computer Laboratory Assistant
MISFAST COLLEGE
TIRUVALLA, INDIA
06.2021 - 04.2023
- Set-up equipment and gathered teaching materials to prepare for lessons.
- Assisted lead teacher to monitor class schedule and breaks.
Customer Success Manager
Eloit Innovations
cochin, INDIA
05.2020 - 05.2021
- Collaborate with customers, engineers and subject matter experts to identify business requirements.
- Understand and interpret the existing legacy system code to get an insight into the requirements.
- Determine the scope in coordination with the Process, Configuration, and Conversion teams.
- Translate business requirements into functional and technical specifications with use case scenarios, software design, prototypes, and test cases.
- Design and development of several interfaces and Reports in Membership, Provider, and Claims Modules
- Deploy interfaces and reports onto the client server after development; execute and test them.
- Identify, evaluate, and schedule integration and reporting issues for resolution within required project deadlines with development resources and development leads.
- Coordinate with the QA team and evaluate testing efforts and schedules.
- Develop and execute test cases and scenarios.
Business Development Officer
Emergicare Trauma and Life Support Services Pvt. L
KOTTAYAM, INDIA
09.2017 - 07.2018
- Understand and interpret the existing legacy system code to get an insight into the requirements.
- Determine the scope in coordination with Process, Configuration, and support teams.
- Translate business requirements into functional and technical specifications with use case scenarios, software design, prototypes, and test cases.
- Design and development of several interfaces and Reports in Membership and Claims Modules related to conversion into Facets processes
Corporate Sales Manager
BLUE OWL
THIRUVANATHAPURAM, INDIA
06.2015 - 06.2017
- Collected customer and market feedback and reported information to company leadership.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Determine the scope in coordination with Process and Conversion teams.
- Design and development of Reports with the team
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE AND ENGINEERING
ANNA UNIVERSITY
INDIAPLUS TWO -
SACRED HEART HIGHER SECONDARY SCHOOL
INDIASECONDARY SCHOOL LEAVING CERTIFICATE -
KRISTU JYOTHI HIGHER SECONDARY SCHOOL
INDIASkills
Operating Systems: Windows and Unix and its flavors
Programming Languages: C, Java
MS Office packages and mail Clients, Email Client Configuration, and Support
Experienced in corporate desktop support environment
Good knowledge/experience in School ERP software
Good Knowledge of Sales strategies and business analysis
Timeline
Computer Laboratory Assistant
MISFAST COLLEGE
06.2021 - 04.2023
Customer Success Manager
Eloit Innovations
05.2020 - 05.2021
Business Development Officer
Emergicare Trauma and Life Support Services Pvt. L
09.2017 - 07.2018
Corporate Sales Manager
BLUE OWL
06.2015 - 06.2017
BACHELOR OF ENGINEERING - COMPUTER SCIENCE AND ENGINEERING
ANNA UNIVERSITY
PLUS TWO -
SACRED HEART HIGHER SECONDARY SCHOOL
SECONDARY SCHOOL LEAVING CERTIFICATE -
KRISTU JYOTHI HIGHER SECONDARY SCHOOL
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