MELVIN CHERIAN BABUJI
Chelmsford
Summary
Highly motivated and detail-oriented professional with experience in operations management, customer interaction, and problem-solving. Proven ability to oversee daily workflows, foster community engagement, and deliver exceptional customer service. Skilled in communication, team coordination, and time management, with a strong focus on efficiency and client satisfaction. Adept at identifying challenges and implementing effective solutions to drive organizational success.
Overview
1
1
year of professional experience
Work History
Analyst
eClerx
2023.11 - 2024.01
- Handled inbound and outbound customer calls, delivering professional and positive service experiences
- Analyzed customer issues and provided timely, effective solutions to enhance satisfaction
- Demonstrated strong verbal communication skills by actively listening and articulating clear solutions
- Maintained detailed records of customer interactions to support process improvement initiatives
- Collaborated with the team to identify common concerns and suggest systemic improvements
Community Manager
603 The CoWorking Space
2023.06 - 2023.08
- Oversaw daily operations of the coworking space, ensuring smooth and efficient workflows
- Coordinated with internal teams to address facility and operational issues promptly
- Fostered a vibrant member community through events, relationship-building, and a welcoming environment
- Handled client inquiries, resolved concerns, and provided exceptional customer service
- Streamlined administrative tasks such as scheduling, billing, and vendor coordination
Education
Senior Secondary - undefined
International Indian School
DammamMSc - Supply Chain Management
Anglia Ruskin University
05.2025
Bachelor of Management Studies - undefined
Mumbai University
04.2023
Skills
- Communication Skills
- Problem Solving Skills
- Customer Interaction
- Teamwork
- Patience and Empathy
- Ability to Multitask
- Works Well Under Pressure
- Customer Relations
- Team Player
- Customer Service
Timeline
Analyst
eClerx
2023.11 - 2024.01
Community Manager
603 The CoWorking Space
2023.06 - 2023.08
Senior Secondary - undefined
International Indian School
MSc - Supply Chain Management
Anglia Ruskin University
Bachelor of Management Studies - undefined
Mumbai University