Melusi Biyela
Pinetown
Summary
Senior Manager responsible for distribution in a Catchment, demonstrating leadership and strategic expertise in Business Acquisition, People Processes and Culture, Risk Management, Client Experience, and Finance. Seeking growth opportunities in strategic roles focused on Personal and Private Banking. Possessing over 10 years of senior banking experience, successfully leading diverse teams in multiple markets. Consistently rated "Right on Track" over the past 4 years, delivering exceptional client experiences, eNPS scores, and positive financial results. Demonstrating well-developed people management practices aligned with the Servant Leadership Philosophy and Care and Growth Model. Honored as an MOE Winner in the Leadership category in 2021 and nominated for the same award in 2022 and 2023. Acknowledged by the Group CEO for leadership and operational excellence during the Covid-19 pandemic lockdowns in 2020.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager Distribution
Standard Bank
04.2021 - Current
- Sales Acquisition
- Risk Management
- Client Experience
- Local Market Management
- Financial Management
- Leading and Managing People
- Managing Estate
- Coaching
- Managing External Stakeholder Relationships
- Employee Relations
- Budgeting and Target Setting
- Reward and Recognition
- Managing Diversity and Inclusion
- Managing Ecosystems
- Cost Management
Manager
Standard Bank
05.2017 - 05.2019
- Sales Acquisition
- Risk Management
- Client Experience
- Local Market Management
- Financial Management
- Leading and Managing People
- Branch with the Highest Product Holding Rates per Customer
- Best Prestige Banking
- Highest Credit Card Sales
Manager
Standard Bank
05.2017 - 05.2019
- Sales Acquisition
- Risk Management
- Client Experience
- Local Market Management
- Financial Management
- Leading and Managing People
- Leadership and Operational Excellence
- Zero Covid 19 Transmissions During the Pandemic
Manager
Standard Bank
05.2014 - 04.2017
- Sales Acquisition
- Risk Management
- Client Experience
- Local Market Management
- Financial Management
- Leading and Managing People
- Best Branch for Service in South Africa
Education
Advanced Diploma in Management Practice - NQF 07 - Thinking Processes And Practices, Creating Present Value, Creating Future Value, Managing Legitimacy in Social Contexts, Action Learning Project
Henley Business School
Johannesburg12-2024
Advanced Certificate in Management Practice-NQF 06 - Foundations of Systematic Management, Business Acumen, Organisational Change and Behaviors, Synthesis and Action Learning
Henley Business School
Johannesburg11-2019
National Certificate in Banking - National Certificate in Banking Service NQF5
Cornerstone Performance Solutions
Durban03.2017
Management in Management Science - Foundation Leadership, Management, Essentials of Management
Global Leadership Centre
Johannesburg12.2015
Skills
- Building and Managing High Performing Teams
- Coaching and Managing Performance
- Conflict Management
- Customer Relationship Management
- Revenue Growth
- New Business Development
- Cost and Balance Sheet Management
- Risk management
- Regulatory compliance
- Operations management
- Customer service
- Relationship building
- Revenue management
- Resource allocation
- Performance evaluations
- Staff management
- Strategic planning
- Financial management
- Sales management
- Cross-functional team management
- Innovation management
- Performance management
- Key performance indicators
- Business planning
- Disciplinary techniques
- Stakeholder management
- Conflict resolution
- Recruiting and interviewing
- Complex Problem-solving
- Staff development
- Negotiation
- Business administration
- Trend analysis
- Customer relationship management (CRM)
- Staff training and development
- Coaching and mentoring
- Cross-functional teamwork
- Decision-making
- Clear communication
- Verbal and written communication
Certification
FAIS Certifications in Regulatory, Moonstone, 06/2016, 06/2021, FAIS RE 5 - Representative, FAIS RE 1 - Key Individual
Languages
English
IsiZulu
Awards
- Mark of Excellence Winner, 06/2021, Standard Bank
- Best in Service Branch, 03/2015, Standard Bank
Hobbies and Interests
- Chess
- South African Art
- Hiking
- Formula 1 Racing
Timeline
Manager Distribution
Standard Bank
04.2021 - Current
Manager
Standard Bank
05.2017 - 05.2019
Manager
Standard Bank
05.2017 - 05.2019
Manager
Standard Bank
05.2014 - 04.2017
FAIS Certifications in Regulatory, Moonstone, 06/2016, 06/2021, FAIS RE 5 - Representative, FAIS RE 1 - Key Individual
Advanced Diploma in Management Practice - NQF 07 - Thinking Processes And Practices, Creating Present Value, Creating Future Value, Managing Legitimacy in Social Contexts, Action Learning Project
Henley Business School
Advanced Certificate in Management Practice-NQF 06 - Foundations of Systematic Management, Business Acumen, Organisational Change and Behaviors, Synthesis and Action Learning
Henley Business School
National Certificate in Banking - National Certificate in Banking Service NQF5
Cornerstone Performance Solutions
Management in Management Science - Foundation Leadership, Management, Essentials of Management
Global Leadership Centre
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