Melody Musarurwa

• WorkQueue Management,Clinic Capacity Utilisation and scheduling.
• Attending meetings with the senior leaders and Consultants for Clinic Utilisation capacity and Rota scheduling.
• Creating Consultants Rota on Teams and Staff Rota.
• Staff Management, responsible for supporting the team in all areas to ensure organisation functions properly.
• Ensuring all clinics capacity are booked correctly, dealing with Re-bookings and Cancellations.
• Communicating with all relevant staff in the ward to ensure clinics are running smoothly.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Established team priorities, maintained schedules and monitored performance.

• Booking Patients for Theatre, communicating effectively with all the relevant stakeholders.
• Using Hive for bookings and other systems.
• Self-motivated, with a strong sense of personal responsibility.

• Creating clinics for consultants and out coming clinics
• Booking Patients In and welcoming them, writing Appointments letters, Emailing, Rescheduling Appointments, registering Referrals and answering calls.
• Experience with Lorenzo, ERS Referrals, Winscribe (Dragon) and Chameleon.

• Booking Appointments, Referrals.
• Maintained personnel records and updated internal databases to support document management.

• Booking clients into the system and hosting clients.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Digital Marketing, SEO, Keywords, driving traffic to website, experience using One-page CRM, E-commerce, Blog and website writing, Google Analytics, Organic search and Paid Ads, Social media marketing.

• Administration duties, writing letters to customer, making financial decisions.
• Offering support to clients struggling with payments and referring to relevant organisations.
• Training new agents.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

· Host customers, dealt with guests complaints ensuring that they were dealt with professionally and in a polite manner.

· Listening to customers, building loyalty and effective ways of problem-solving using recovery strategies.

• Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.

• Enhanced guest satisfaction by providing exceptional housekeeping services.
• Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.

• Performed general housekeeping and cleaning tasks.
• Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.