Melody Mpala
Bournemouth ,Dorset
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
14
14
years of professional experience
Work History
Healthcare assistant
St Patrick health care
Poole , Dorset
2022.11 - 2023.05
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Positioned, lifted and transported patients with limited mobility.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Adapted to service users' needs and requests to maintain personalised care.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Kept patient environments clean and neat following optimum hygiene standards.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Consistently arrived at work on time and ready to start immediately.
Receptionist
Charles Stewart day old chick's pvt. ltd
Chegutu , Zimbabwe
2010.03 - 2019.12
- Screened and verified visitor IDs, maintaining security of personnel and office
- Acted as first point of contact for wide range of personnel.
- Maintained reception area stock of important forms and brochures.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Offered knowledgeable, friendly support to in-office guests.
- Admitted guests into buildings to control site access.
- Represented company and promoted brand with exceptional service and presentation.
- Kept reception area clean and organised to uphold professional office reputation.
- Kept reception area clean and neat to give visitors positive impression of the company
Support care worker
Care service 24
Bournemouth , Dorset
2023.06 - Current
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered oral medication as required in line with stringent drug control regulations.
- Assessed clients and documented information for records and analysis.
- Identified key client needs to develop targeted support programmes.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Updated first aid training to protect client welfare.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Adapted support where possible to increase service accessibility.
- Listened to clients' current struggles to signpost relevant support.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prepared tasty and healthy meals to meet dietary requirements.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Recommended clients for specific treatment programmes to aid timely recovery.
- Kept appropriate stock levels to match expected demand.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Successfully delivered on tasks within tight deadlines.
Education
Level 1certificate - Secretarial
Eagles college
Mutare03.2002
Skills
- Elderly care
- Patient-centred care
- Activities of Daily Living
- Self-motivated
- Disability care
- Medication administration
- Personal hygiene assistance
- First Aid
- Patient safeguarding
- Safeguarding knowledge
- Compassionate care
- Wheelchair transfer
Languages
English
Beginner
A1
Timeline
Support care worker
Care service 24
2023.06 - Current
Healthcare assistant
St Patrick health care
2022.11 - 2023.05
Receptionist
Charles Stewart day old chick's pvt. ltd
2010.03 - 2019.12
Level 1certificate - Secretarial
Eagles college
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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