Melody Ademola Adeoye
Temple Hill
Summary
Highly organized and results-driven Engagement Coordinator and Business Support Professional with experience in employee engagement, HR administration, business support, and office management. Skilled in employee onboarding, workplace investigations, stakeholder engagement, client relationship management, and operational coordination. Proven ability to streamline processes, improve efficiency, maintain compliance, and deliver high-quality administrative support in fast-paced environments. Strong communication, problem-solving, and organizational skills, with proficiency in Microsoft Office Suite, reporting, and data management.
Overview
3
3
years of professional experience
Work history
Engagement Coordinator
City and County Healthcare
London, England
2025.06 - 2026.06
- Coordinated employee onboarding activities, reducing onboarding delays by 20% through improved documentation and communication processes.
- Conducted employee investigations and prepared detailed reports, ensuring 100% compliance with organisational policies and regulatory requirements.
- Acted as primary liaison between clients, employees, and management teams, contributing to 15% improvement in client satisfaction through proactive issue resolution and relationship management.
- Gather and report client feedback to support continuous service improvement and enhance client experience.
- Respond to employee inquiries and provide guidance on company policies, procedures, and employment-related matters.
Business support coordinator
Ace&Adun
London, England
2024.07 - 2025.05
- Supported daily business operations and administrative functions, ensuring efficient delivery of services across multiple departments.
- Maintained employee and company records within HR and digital management systems, improving record accuracy by 20% through regular audits and updates.
- Assisted with scheduling, reporting, invoicing, and internal communications, contributing to 15% improvement in administrative efficiency.
- Supported management with operational planning, project coordination, and resource allocation, helping to improve project completion timelines by 18%.
- Prepared reports, spreadsheets, and operational summaries to support management decision-making and performance monitoring.
Admin/Office Manager
Nexant Consulting
2023.01 - 2024.06
- Managed all administrative functions, including scheduling, diary management, filing, and coordination of meetings and appointments, ensuring smooth day-to-day office operations.
- Streamlined office procedures and document management systems, improving administrative efficiency by 25% and reducing document retrieval times by 30%.
- Managed incoming telephone calls and enquiries, delivering professional customer service and achieving consistently positive feedback from clients and stakeholders.
- Performed high-volume data entry, document proofreading, filing, scanning, photocopying, and email correspondence with high degree of accuracy, reducing administrative errors by 20%.
- Assisted with budgeting, expense tracking, and financial reporting, supporting accurate cost control and expenditure monitoring across business.
- Coordinated projects, meetings, and company events, ensuring 95% of activities were delivered on schedule and within agreed timelines.
Education
MSc - International Business with Project Management
Kingston University London
London, United KingdomB.A - History and Strategic Studies
University of Lagos
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Report Writing & Documentation
- Project & Event Coordination
- Customer Service & Query Resolution
- Budget Monitoring & Expense Tracking
- Stakeholder Relationship Management &Engagement
- Organisation & Multitasking
- Compliance & Policy Adherence
- HR Administration & Employee Records Management
- Employee Onboarding & Induction
- Problem Solving & Time Management
LANGUAGES
English
Advanced
Accomplishments
- Enhanced onboarding processes and documentation, reducing onboarding delays by 20% and improving new employee integration and compliance.
- Maintained 100% compliance with company policies, HR procedures, and employment regulations through accurate record-keeping and process monitoring.
- Built strong relationships with employees, clients, contractors, and external stakeholders, improving communication effectiveness and service delivery by 15%.
- Monitored office supplies, budgets, and vendor relationships, helping reduce operational expenses by 10% through effective resource management.
References
References available upon request.
Timeline
Engagement Coordinator
City and County Healthcare
2025.06 - 2026.06
Business support coordinator
Ace&Adun
2024.07 - 2025.05
Admin/Office Manager
Nexant Consulting
2023.01 - 2024.06
MSc - International Business with Project Management
Kingston University London
B.A - History and Strategic Studies
University of Lagos