Melody Aboujaoude

Operational Support Specialist LRM

Key Responsibilities & Strengths:

• Community-Centric Service : Actively embody core values of residence, offering reliable support and a positive first point of contact that enhances their overall living experience.
• Data Privacy & Security : Responsible for securely handling and storing residents' personal information, with strong commitment to maintaining confidentiality and implementing data protection measures.
• Safety & Risk Awareness : Conduct regular building patrols, identifying and promptly reporting fire risks and other hazards to ensure a safe living environment for all residents. Execute structured handovers to incoming shifts ensuring service continuity and operational transparency.

High-End Residential Development (Lunched - 24th May 2024 )

• Facilities & Property Operations : Spearhead daily operational checks across a luxury residential building, ensuring all common areas, amenities, and back-of-house facilities meet highest standards of quality, safety, and presentation. Coordinate timely and efficient issue resolution through direct liaison with property managers and on-site maintenance teams.
• Technology Integration : Confident user of property management software such as Dwellent , digital calendars, and shared cloud-based files to streamline operations, track maintenance tickets, and ensure efficient team coordination.
• Launch-Phase Experience : Played a key role in the successful opening and operational ramp-up of high-end residential development, contributing to the establishment of core processes and service protocols tailored to discerning clientele.

Represent the hotel with utmost respect regarding guest queries and complaints that require immediate attention, creating memorable events for the guest.

• Overseeing FOH team and leading the team on every aspect from training to mentoring.
• Supervised guest experience team for positive reflection.
• Remained available and accessible for customers to address concerns and help improve guest's experience.
• Built and maintained strong working relationships with colleagues across departments, demonstrating excellent communication skills.
• Monitored guest service team performance, setting targets to maximise quality standards of service.

• Involved directly with each and every aspect of front of the house, responsible for welcoming and offering brand core values, handle guest check-in, check out and managing the reception.
• Collaborated with team members to achieve target results.
• Identified issues, analysed information, and provided solutions to problems.
• Developed ongoing programmes using good team communication and collaboration. Examples of programs I have promoted - Disloyalty/ Accor membership.

• Managing financial transactions, assisting customers who are making purchases, scanning items, and handling a cash register or point-of-sale system.
• Learnt about new ranges of products and promotion to boost personal sales performance successfully.

• Prepared and supervised fun educational activities for children aged 0-5.
• Communicated with parents extensively to keep them abreast of their children's progress.