Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Melodie Vaz

York,North Yorkshire

Summary

Organised professional with 2 years of experience in customer service and administration. Expertise in daily planning and operational efficiency, ensuring seamless shop functions. Demonstrated capability to handle multiple tasks effectively while fostering a positive work environment. Aiming to apply skills in a challenging role to contribute to team success.

Overview

6
6
years of professional experience

Work history

Tesco Colleague / Step-up

Tesco Express
York, North Yorkshire
10.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved team efficiency by acquiring new skills and sharing knowledge with colleagues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained high hygiene standards by ensuring cleanliness in work areas and equipment.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by effectively addressing customer inquiries and resolving issues.
  • Oversaw daily operations to achieve high productivity levels.

Talent Acquisition Associate

Kamaxi Overseas Consultancy
Margao, Goa, India
05.2021 - 07.2023
  • Interviewing, Recruiting, Onboarding of New Hires, Documentation, and completing the exit formalities for leaving candidates.
  • Perform administrative work, including scheduling, maintaining files and sorting mail for the department.
  • Enter employment data into database and maintaining personnel file records of the employees.
  • Track and update hourly employee leaves of absence.
  • Assist HR supervisors with the hiring process, including submitting job postings online and scheduling candidate interviews.
  • Coordinate logistics for new hire orientations and employee training sessions.
  • To look after administration function.
  • Assist with ad-hoc queries.

Receptionist

Salon Mute
Montreal, Canada
12.2019 - 03.2021
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Responded to telephone enquiries from clients and vendors.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for clients.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of the company.
  • Oversaw office inventory by restocking supplies and making purchase orders.
  • Received incoming packages and mail, and shipped outgoing items daily.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer questions.

Education

Bachelor of Business Administration - Finance, HR and Marketing & Sales

Rosary College of Commerce & Arts – Goa University
Navelim, Goa
2015 - 2018

Certificate of Higher Education - Commerce

Rosary Higher Secondary School
Navelim, Goa
2013 - 2015

Certificate of Secondary Education -

Maria Bambina Convent High School
Cuncolim, Goa
2007 - 2013

Skills

  • Decision-making
  • Multi-tasking and prioritization
  • Organisational skills
  • Interpersonal communications
  • Customer Service
  • Problem-Solving

References

References available upon request.

Timeline

Tesco Colleague / Step-up

Tesco Express
10.2023 - Current

Talent Acquisition Associate

Kamaxi Overseas Consultancy
05.2021 - 07.2023

Receptionist

Salon Mute
12.2019 - 03.2021

Bachelor of Business Administration - Finance, HR and Marketing & Sales

Rosary College of Commerce & Arts – Goa University
2015 - 2018

Certificate of Higher Education - Commerce

Rosary Higher Secondary School
2013 - 2015

Certificate of Secondary Education -

Maria Bambina Convent High School
2007 - 2013

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Melodie Vaz