Mellissa Dennis
Peterborough,Cambridgeshire
Summary
Dedicated operation management and legal professional with a history of meeting company goals utilising consistent and organised practices. Specialises in legal compliance and operational management and sales. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational objectives. Successful at establishing excellent working relationships with customers, employees, and contractors.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Business Operations Manager
Image One Jamaica Limited
Kingston, Jamaica
2022.09 - Current
- Lead a successful sales team generating new business opportunities and supporting company growth.
- Developed, recommended and implemented strategies to improve sales and customer retention.
- Analysed financial data to track and achieve budget targets.
- Prepare client quotation and purchase order.
- Led overall direction, coordination and evaluation of department functions.
- Improved team development and performance with training and effective people management techniques.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
Associate Legal Practitioner
Richards and Richards
Kingston, Jamaica
2021.09 - 2022.08
- Harnessed evidence from diverse sources to build robust client defences.
- Instructing barristers in escalated cases.
- Performed due diligence across preliminary legal research.
- Carried out background research and preparatory work to present established client cases.
- Safeguarded client interests throughout legal proceedings.
- Moderated legal negotiations between clients and third parties.
- Managed property sales transactions according to legal requirements.
- Devised individualised contracts and legal documentation to fulfil bespoke client requirements.
- Monitored legal changes and developments for sound client advice.
Client Service Executive
Image One Jamaica Limited
Kingston, Jamaica
2008.09 - 2021.08
- Confidently handled customer enquires and transactions within high volume call environment.
- Clearly translated detailed product knowledge to offer customers optimal solutions to product issues.
- Provided first line operational support to all points of purchase by email and telephone.
- Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
- Introduced new compliance and analysis initiatives to manage regulatory risks.
- Completed documentation and logs each day, generating detailed weekly reports.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Coordinated department schedules to maximise coverage during peak hours.
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Improved customer service initiatives by streamlining sales and order management processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Legal Education Certificate - Law
Norman Manley Law School (NMLS)
Kingston Jamaica 2019.09 - 2021.05
Bachelor of Laws (LLB) - Law
The University of the West Indies
Kingston, Jamaica 2015.09 - 2018.05
BSc. Marketing - Marketing
The University of the West Indies
Kingston, Jamaica 2005.10 - 2008.05
High School Diploma - GCSE level
Saint Marys College
Saint Andrew, Jamaica 1998.09 - 2003.06
CAPE Diploma -
The Queen’s School
Kingston, Jamaica 2003.09 - 2005.06
Skills
- Advertising
- Policies and procedures implementation
- Relationship building
- Personable
- Multidisciplinary collaboration
- Contract management
- Quality compliance procedures
- Process improvement strategies
- Presentation skills
- Advanced application of Ms Office packages
Languages
English
Advanced
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Certification
Certified Anti-Money Laundering Specialist - CAMS
Timeline
Business Operations Manager
Image One Jamaica Limited
2022.09 - Current
Associate Legal Practitioner
Richards and Richards
2021.09 - 2022.08
Legal Education Certificate - Law
Norman Manley Law School (NMLS)
2019.09 - 2021.05
Bachelor of Laws (LLB) - Law
The University of the West Indies
2015.09 - 2018.05
Client Service Executive
Image One Jamaica Limited
2008.09 - 2021.08
BSc. Marketing - Marketing
The University of the West Indies
2005.10 - 2008.05
CAPE Diploma -
The Queen’s School
2003.09 - 2005.06
High School Diploma - GCSE level
Saint Marys College
1998.09 - 2003.06