Mellisa Broughton
New Waltham,Grimsby
Summary
Professional with extensive experience in customer service, food service, and sales, skilled in cash handling, stock management, and cash reconciliation. Expertise in enhancing customer experiences through effective communication and resolving inquiries with attention to detail. Proven track record in organizing reservations, taking customers orders, training staff, and maintaining efficiency in high-pressure environments. Dedicated to providing exceptional customer service while maintaining professionalism and reliability
Desiring growth and expansion of expertise within a company, with readiness to engage in training that enhances existing skills.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Restaurant Sales Assistant
Pennells Garden centre
Cleethorpes
03.2022 - 07.2025
- Assisted customers with product selection for optimal satisfaction.
- Managed till operations smoothly, reducing waiting time for customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Demonstrated products effectively leading to increased sales conversions.
Restaurant Waitress
Ocean Fish Bar
Cleethorpes
09.2020 - 01.2022
- Demonstrated excellent time management skills prioritising tasks effortlessly.
- Handled cash transactions accurately, maintaining financial integrity of the establishment..
- Received positive feedback from diners through exceptional service delivery.
- Built rapport with customers through friendly and engaging conversation.
- Multitasked effectively under pressure, ensuring smooth restaurant operations.
Restaurant waitress and supervisor
Marple's Cafe
Cleethorpes
05.2016 - 08.2020
- Demonstrated excellent time management skills prioritising tasks effortlessly.
- Multitasked effectively under pressure, ensuring smooth restaurant operations.
- Maintained a clean dining area for an inviting atmosphere.
- Executed food orders quickly minimising waiting times for guests.
- Assisted with training new staff members effectively, contributing to team growth.
Restaurant waitress and supervisor
Pennells Garden Centre
Cleethorpes
05.2013 - 05.2016
- Managed table settings efficiently, enhancing restaurant presentation.
- Received positive feedback from diners through exceptional service delivery.
- Maintained a clean dining area for an inviting atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Cashier and retail sales assistant
Card Factory
Grimsby
10.2012 - 05.2013
- Resolved customer complaints professionally leading to higher retention rates.
- Managed queue effectively during peak hours for seamless checkout process.
- Handled high volumes of transactions during holiday seasons efficiently.
- Assisted customers with enquiries to enhance their shopping experience.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Greeted each customer warmly, creating a friendly shopping environment.
- Delivered outstanding customer care with proactive sales and listening skills.
Cashier and retail sales assistant
Thorpe park holiday resort
Cleethorpes
03.2012 - 11.2012
- Assisted customers with enquiries to enhance their shopping experience.
- Resolved customer complaints professionally leading to higher retention rates.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Maintained clean and organised workspace to ensure efficient service.
- Handled high volumes of transactions during holiday seasons efficiently.
Post Office cashier and retail sales assistant
Ramsdens superstore
Grimsby
05.2004 - 12.2011
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Assisted customers with enquiries to enhance their shopping experience.
- Handled high volumes of transactions during holiday seasons efficiently.
- Managed queue effectively during peak hours for seamless checkout process.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Balanced till at end of day, maintaining accurate records.
- Resolved customer complaints professionally leading to higher retention rates.
- Maintained clean and organised workspace to ensure efficient service.
- Kept up-to-date with store promotions to provide accurate information to customers.
Education
NVQ Level 1 And 2 - Customer Service And Business Skills
Pennells Garden Centre
Grimsby01.2014
Diploma - Childcare And Education, First Aid For Children
Grimsby College
Grimsby 01.2002 - 01.2004
GNVQ - GCSE'S
Havelock School
Grimsby 01.1997 - 01.2002
Skills
- Complete closing tasks
- Product replenishment
- Cash reconciliation
- Customer support and addressing client concerns
- Customer engagement
- Efficiency and precision
- Trustworthiness
- Returns processing
- Team collaboration
- Detail-oriented
- Friendly and welcoming attitude
- Skills enhancement
Personal Information
Date of birth: 03/06/86
Custom
- Reading novels, especially those written by Stephen King, Terry Pratchett and James Patterson
- Crocheting and creating different items including blankets, pillows and plushies
- Walking and taking the family dog, a chocolate labrador called Velma, to the beach
- Spending time crafting and painting with my children
- Playing computer games together such as Minecraft
References
References available upon request.
Timeline
Restaurant Sales Assistant
Pennells Garden centre
03.2022 - 07.2025
Restaurant Waitress
Ocean Fish Bar
09.2020 - 01.2022
Restaurant waitress and supervisor
Marple's Cafe
05.2016 - 08.2020
Restaurant waitress and supervisor
Pennells Garden Centre
05.2013 - 05.2016
Cashier and retail sales assistant
Card Factory
10.2012 - 05.2013
Cashier and retail sales assistant
Thorpe park holiday resort
03.2012 - 11.2012
Post Office cashier and retail sales assistant
Ramsdens superstore
05.2004 - 12.2011
Diploma - Childcare And Education, First Aid For Children
Grimsby College
01.2002 - 01.2004
GNVQ - GCSE'S
Havelock School
01.1997 - 01.2002
NVQ Level 1 And 2 - Customer Service And Business Skills
Pennells Garden Centre
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