Summary
Overview
Work history
Education
Skills
Timeline
Generic

Melissa Munro

Catterick Garrison,England

Summary

Creative Hairdresser bringing 19 years of expertise in colour-correction and restorative treatments. Highly skilled in executing complex colour services and unique cuts. Personable and engaging with a passion for building client relationships through flexible approach and consistent results.

Overview

19
19
years of professional experience

Work history

Self Employed Hairdresser

Taylor'd Hair
Catterick Garrison, North Yorkshire
11.2011 - Current
  • Offered style catalogues and magazines showcasing hair style options.
  • Processed and recorded customer payments accurately.
  • Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
  • Set up workstations and treatment rooms with necessary products, equipment and supplies.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Created memorable customer experiences with services such as head and neck massages.
  • Styled hair using optimum cutting and scissoring techniques.
  • Handled manual and computerised scheduling, bookkeeping and inventory management procedures to facilitate smooth daily operations.
  • Registered new clients and updated information of existing clients on logbook.
  • Developed strong and lasting rapport with clients through consistent delivery of requested services.
  • Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
  • Maintained spotlessly clean salon workstations and tools.
  • Booked customer appointments using online booking systems.
  • Answered 5+ phone calls daily to schedule appointments and advise on service options.
  • Created traditional and contemporary hair styles for men and women.
  • Used conditioning treatments and products for enhanced client hair health.
  • Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
  • Sanitised tools and equipment to maintain hygiene and safety protocols.
  • Applied specialised techniques to create full style makeovers, from natural to theatrical.
  • Trimmed, cut and shaped hair based on exact customer preferences.
  • Updated customer files with colour notes, preferences and services delivered.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Introduced new hair and beauty treatments to enhance salon offerings.
  • Built successful, long-standing client relationships, increasing repeat and referral business.
  • Trained junior stylists to create high-performing salon teams.
  • Provided detailed instructions and treatment procedures to clients.
  • Offered highly skilled cut, colour and extension services to 5+ daily customers.
  • Recommended hair styles to compliment clients' facial features and complexion.
  • Expertly trimmed and styled hair for weddings and other special occasions.
  • Purchased supplies to maintain full stock and inventory.
  • Advised clients on aftercare products to maximise style and colour longevity.
  • Promoted and sold additional services and products, increasing salon revenue.
  • Integrated small or extensive hair extensions for natural, flawless finishes.
  • Pre-booked returning client appointments to foster continued loyalty.
  • Permed and straightened hair to achieve desired client looks.
  • Managed appointments and schedules to smooth workflow.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Increased customer satisfaction by resolving issues.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Supported team by demonstrating respect and willingness to help.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Handled high volume calls to address customer inquiries and concerns.
  • Delivered high-quality results within budget and timeframe targets.
  • Received and processed stock using inventory management system.
  • Designed digital and print materials to engage audiences.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Reviewed customer history to recommend appropriate products and services.
  • Leveraged strategic networking to create new business opportunities.
  • Delivered services to customer locations within target timeframes.


Hairdresser

Hair Design
Tain, Highland
04.2005 - 05.2010
  • Created traditional and contemporary hair styles for men and women.
  • Supervised staff performance in absence of management, maintaining faultless salon services.
  • Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
  • Maintained spotlessly clean salon workstations and tools.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Expertly trimmed and styled hair for weddings and other special occasions.
  • Pre-booked returning client appointments to foster continued loyalty.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
  • Created memorable customer experiences with services such as head and neck massages.
  • Recommended hair styles to compliment clients' facial features and complexion.
  • Trimmed, cut and shaped hair based on exact customer preferences.
  • Managed appointments and schedules to smooth workflow.
  • Sanitised tools and equipment to maintain hygiene and safety protocols.
  • Updated customer files with colour notes, preferences and services delivered.
  • Promoted and sold additional services and products, increasing salon revenue.
  • Used conditioning treatments and products for enhanced client hair health.
  • Developed strong and lasting rapport with clients through consistent delivery of requested services.
  • Offered highly skilled cut, colour and extension services to 5+ daily customers.
  • Handled manual and computerised scheduling, bookkeeping and inventory management procedures to facilitate smooth daily operations.
  • Offered style catalogues and magazines showcasing hair style options.
  • Permed and straightened hair to achieve desired client looks.
  • Set up workstations and treatment rooms with necessary products, equipment and supplies.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Advised clients on aftercare products to maximise style and colour longevity.
  • Applied specialised techniques to create full style makeovers, from natural to theatrical.
  • Registered new clients and updated information of existing clients on logbook.
  • Answered 5+ phone calls daily to schedule appointments and advise on service options.
  • Built successful, long-standing client relationships, increasing repeat and referral business.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Provided detailed instructions and treatment procedures to clients.
  • Processed and recorded customer payments accurately.
  • Introduced new hair and beauty treatments to enhance salon offerings.
  • Styled hair using optimum cutting and scissoring techniques.
  • Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Increased revenue by upselling and recommending products.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Reviewed customer history to recommend appropriate products and services.
  • Handled chemicals and waste in line with COSHH regulations.

Education

SVQ Level 3 - Hospitality

Scottish Qualifications Authority
Highland
08/2008 - 09/2009

SVQ Level 2 - Hairdressing

Scottish Qualification Authority
Highland
04/2007 - 06/2008

SVQ Level 3 Units - Develop & Enhance Your Creative Hairdressing Skills

Scottish Qualifications Authority
Highland

SVQ Level 3 Units - Contribute to the Planning & Promotional Implementation of Promotional Activities

Scottish Qualifications Authority
Highland

Hairdressing

Longer Lenghts Hair Extention Specialists
Stockton-on-Tees

Skills

  • Product knowledge
  • Business management
  • Innovative hairstyling techniques
  • Social skills
  • Retail sales
  • Razor cutting
  • Balayage
  • Hair artistry
  • Google and social media advertising
  • Cutting and styling
  • Marketing
  • Colour-matching master
  • Hair relaxing
  • Time management
  • Public relations
  • Customer-focused
  • Problem-solving
  • Communication skills

Timeline

Self Employed Hairdresser

Taylor'd Hair
11.2011 - Current

Hairdresser

Hair Design
04.2005 - 05.2010

SVQ Level 3 - Hospitality

Scottish Qualifications Authority
08/2008 - 09/2009

SVQ Level 2 - Hairdressing

Scottish Qualification Authority
04/2007 - 06/2008

SVQ Level 3 Units - Develop & Enhance Your Creative Hairdressing Skills

Scottish Qualifications Authority

SVQ Level 3 Units - Contribute to the Planning & Promotional Implementation of Promotional Activities

Scottish Qualifications Authority

Hairdressing

Longer Lenghts Hair Extention Specialists

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Melissa Munro