Melissa Whitehouse

• Managed reception area duties, facilitating a welcoming environment for visitors and clients.
• Enhanced efficiency with well-managed record keeping and data processing tasks.
• Prioritised workload effectively resulting in increased productivity across the board.
• Ensured smooth functioning of daily administrative activities for optimal productivity.
• Developed excellent customer service skills by handling client inquiries professionally.
• Organised and coordinated office operations by streamlining administrative procedures.
• Handled correspondence, filing systems, and office supplies to maintain an organised workspace.
• Handled sensitive information confidentially ensuring trust throughout all levels in the organisation.
• Collaborated with HR department onboarding new employees, ensuring seamless integration into the team.
• Improved communication within the team through efficient scheduling of meetings and appointments.
• Supported senior management in decision-making processes through provision of accurate administrative records.
• Assisted in budget preparation and expense management for cost-effectiveness.
• Controlled inventory of office supplies; ensured availability as per requirements without excess expenditure.
• Supported administrative team members with daily tasks in order to maintain smooth workflow.
• Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing.
• Ordered all office supplies including ink cartridges, toner and paper.
• Ensured quality and accuracy in database management and digital file storage.
• Organised workload and prioritised tasks to produce work efficiently in deadline-driven environment.
• Monitored vendor accounts and product updates to ensure competitive pricing.
• Acted as first point of contact internally and externally when interfacing and communicating professionally with various individuals.
• Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
• Answered phone calls and responded to emails from clients.
• Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
• Addressed customer complaints and resolved issues.
• Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
• Demonstrated resilience and composure under pressure for successful project outcomes.
• Adapted to unforeseen challenges with proactive, flexible approach.
• Conducted comprehensive research to provide valuable insights for strategic planning.
• Weekly Health and Safety Site checks through Safety Culture
• Monthly First Aid box checks
• Assisted in creating and updating project documentation templates.

• Actively participated in community events as a representative of the organisation.
• Delivered a presentation to over 200 attendees, showcasing community initiatives.
• Supervised and mentored volunteers to deliver high-quality outreach activity.
• Acted as brand representative at community and industry events to promote project aims and outcomes.
• Built partnerships with community peers and organisations to increase reach.
• Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
• Protected group members by following safety guidelines.
• Shared informational brochures with guests detailing additional points or facts of interest.
• Increased community involvement by organising and facilitating regular public engagement events.

• Increased team cohesion by implementing regular feedback sessions.
• Streamlined workflow for a more efficient process.
• Led project coordination, resulting in timely delivery.
• Improved customer satisfaction through close collaboration with the team.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Coached team members through new or difficult workflows.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Collaborated with colleagues from different backgrounds to tackle new challenges.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Led a team in the UK and India to achieve KPI targets and successfully complete assigned projects.
• Recognised exceptional individual performance for improved motivation.
• Introduced innovative solutions which maximised output without compromising quality.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Encouraged open communication, fostering a positive work culture.

• Ensured compliance with regulations by closely monitoring company activities.
• Developed and implemented comprehensive compliance programmes for improved corporate governance.
• Updated all compliance manuals, ensuring accurate reflection of current laws and regulations.
• Conducted internal audits to identify potential areas of non-compliance.
• Enhanced operational efficiency by streamlining processes for better compliance management.
• Liaised with departments across business to ensure uniform application of compliance standards.
• Supported resolution of internal discrepancies with clear guidelines and documentation.
• Handled confidential information discretely whilst adhering to data privacy standards.
• Facilitated open communication channels across departments for swift resolution of compliance issues.
• Met compliance targets and turnaround times, consistently achieving individual and team performance targets.
• Answered and resolved queries and issues from all levels of business.
• Carried out over 80% reviews on files missing key documentation.

• Carried out reviews on files missing key documentation.
• Acted as compliance point of contact for key business departments.
• Answered and resolved queries and issues from all levels of business.
• Met monthly compliance targets and turnaround times, consistently achieving individual and team performance targets.
• Reported identified problems and issues before impact on organisation
• Ability to work under pressure
• Handled confidential information discretely whilst adhering to data privacy standards.
• Ability to prioritise workload

• Provided comprehensive secretarial support to the Manager.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Enhanced team productivity for better project completion rates through effective schedule management.
• Improved record keeping system with attention to detail and thoroughness.
• Managed office supplies inventory, ensuring readiness for all projects at any given time.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Placed and managed subcontractor orders based on project needs.
• Payroll Administration
• Vehicle Maintenance and Leasing
• Complaints Management

• Contract Negotiations.
• Site Manager meetings.
• Evaluation and recommendation of service provision.
• Billing.
• Staff Recruitment.
• Payroll.
• Site inspections.
• Inspections of remedial cleaning services.

• Improved overall recruitment success by developing comprehensive candidate screening process.
• Managed implementation of digital recruitment strategies for increased efficiency.
• Reduced time-to-hire with introduction of innovative sourcing techniques.
• Conducted regular performance reviews, fostering constant improvement within the team.
• Recruited, hired and trained new employees to optimise profitability.

• Handled negotiations with outside vendors and service agencies to meet group needs.
• Monitored health and safety measures for guaranteed compliance.
• Led and managed administrative staff to maintain smooth daily operations.
• Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
• Demonstrated resilience and composure under pressure for successful project outcomes.
• Received and actioned feedback to improve personal performance.
• Adapted to unforeseen challenges with proactive, flexible approach.
• Monitored processes and proposed recommendations for improvements.
• Build and maintained strong relationships with partners and key stakeholders.
• Scheduled meetings to discuss progress of projects and tasks.
• Trained and assigned tasks to team members.
• Managed and prioritised varied and busy workload to meet deadlines.
• Addressed customer complaints and resolved issues.
• Answered phone calls and responded to emails from clients.
• Oversaw daily operations ensuring consistency in quality and service delivery.
• Handled administrative tasks, freeing up time for senior staff members.
• Coordinated staff training sessions to enhance skills and knowledge base.
• Troubleshot potential problems before escalation, preventing major disruptions.
• Staff and site inductions.
• Site inspections and audits.
• Complaints management.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Completed customer orders with speed and accuracy.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.

• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

-

• Manually loaded, unloaded and manoeuvred bulky goods, safely lifting and transporting heavy loads.
• Cleaned equipment, identifying potential repair and maintenance needs.
• Strictly followed company safety regulations, eliminating workplace accidents and incidents.
• Performed routine inspections of machinery, preventing potential malfunctions.
• Upheld all health and safety regulations for risk reduction.

• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
• Sorted incoming mail promptly, reducing clutter and improving organisation.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Assisted senior administrators to effectively coordinate large-scale events.