Summary
Overview
Work history
Education
Skills
Timeline
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Melissa Walters

Newton-le-Willows,England

Summary

Reliable and adaptable, known for excellent communication and problem-solving skills, paired with strong focus on customer service and teamwork. Proven ability to remain calm and professional in high-pressure situations, ensuring the highest standard of safety. Reputation for hard work, punctuality and willingness to learn new things.

Overview

2
2
years of professional experience

Work history

Sortation Associate - Point Of Contact (POC)

Amazon
Haydock, St. Helens
10.2023 - Current
  • Followed safety guidelines strictly maintaining cleanliness in work areas, reducing workplace incidents and promoting a healthier environment.
  • Trained new employees on best practices, improving overall team efficiency.
  • Improved workflow with meticulous organisation of warehouse areas which included conducting routine checks on sorting equipment, maintaining optimal function.
  • Coordinated with team members effectively to ensure smooth operation flow.
  • Identified root causes of quality issues using problem-solving techniques; resulted in swift resolution and prevention of recurring problems.

Step-Up Operations Supervisor

Amazon
Haydock, St. Helens
10.2024 - 01.2025
  • Supervised areas on multiple record breaking shifts, including a 156k processing day.
  • Navigated new situations that required different ways of thinking, providing a more in depth understanding of the process.
  • Upheld safety protocols to allow for the safest work environment and followed quality control measures to achieve high product standards.
  • Demonstrated resilience during peak hours; maintained high-quality standards even under pressure.
  • Delegated duties effectively to optimise workforce capabilities, improve productivity and boost staff morale.
  • Maintained inter-departmental communication and translated senior management directives into actionable front-line policies, implementing changes with staff.



Education

UAL Level 3 Diploma - Performing And Production Arts (Acting)

LIPA Sixth Form College
Liverpool
09/2022 - 06/2023

UAL Level 3 Extended Diploma - Performing And Production Arts (Acting)

LIPA Sixth Form College
Liverpool
09/2021 - 06/2022

GCSEs -

St John Bosco Arts College
Liverpool
09/2016 - 06/2021

Skills

  • First aid training
  • Punctuality and reliability
  • Professional demeanour
  • Initiative taking
  • Resilience under pressure
  • Efficient communication
  • Dedicated focus
  • Basic computer literacy

Timeline

Step-Up Operations Supervisor

Amazon
10.2024 - 01.2025

Sortation Associate - Point Of Contact (POC)

Amazon
10.2023 - Current

UAL Level 3 Diploma - Performing And Production Arts (Acting)

LIPA Sixth Form College
09/2022 - 06/2023

UAL Level 3 Extended Diploma - Performing And Production Arts (Acting)

LIPA Sixth Form College
09/2021 - 06/2022

GCSEs -

St John Bosco Arts College
09/2016 - 06/2021

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Melissa Walters