Melissa Virginia Colombo
London. ,uk
Summary
Accomplished, clinically trained Spa & Wellness Manager with over 15 years of international experience delivering flawless operational excellence and bespoke guest journeys within ultra-luxury hospitality and high-end boutique environments. Combines strong leadership skills with deep technical and anatomical knowledge, backed by an MSc in Clinical Herbal Medicine, a BSc in Nutritional Therapy, and an ITEC Level 3 Holistic Therapy Diploma. Proven track record in managing daily spa operations, executing rigorous Luxury Quality Assurance (LQA) standards, and driving retail profitability. Expert in mentoring and upskilling cross-functional teams of therapists and instructors (Hosts) to consistently deliver authentic Emotional Hospitality.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Company wellness educator
Loro Piana
Milano, Global
01.2026 - Current
- Key Achievement: Successfully launched international wellness activations across 5 global flagship locations, achieving a 98% guest satisfaction score.
- Designed and delivered lifestyle, movement, and mindfulness programs for corporate executives and elite luxury clientele, enhancing overall wellness experience.
- Coordinated sensory and wellness masterclasses while ensuring adherence to premium branding guidelines, elevating brand presence and customer engagement.
Holistic wellness educator
Sansonnea
Dolomites, Italy
06.2026 - 08.2026
- Curated and executed exclusive wellness pop-up events and masterclasses to enhance integrative health and mindfulness alignment.
- Facilitated event logistics and guest journey mapping to ensure seamless experiences and promote premium treatments.
- Continuously monitored student progress through setting and marking regular coursework.
- Kept students engaged and alert throughout lessons by creating educational and inspiring lesson plans
- Participated in professional development workshops to stay abreast of educational trends and best practices.
Master pilates and Yin yoga facilitator
Yogaessential
Milano, Italy
01.2023 - 01.2026
- Delivered premium-tier clinical pilates instruction and somatic alignment mentoring, enhancing clients' physical well-being and alignment.
- Developed customised physical longevity programmes, successfully retaining private clients through tailored approaches to their health needs.
- Facilitated open discussions, encouraging diverse viewpoints and collaborative problem-solving.
- Integrated team-building exercises into sessions to strengthen group cohesion and collaboration.
- Employed a variety of assessment tools to evaluate participant progress and understanding.
Wellness and dance global event manager
Orsolina 28
Moncalvo, Italy
09.2023 - 09.2024
- Directed daily operations and logistics for somatic movement and dance residencies, ensuring seamless participant experiences.
- Coordinated hospitality schedules, therapist placements, and guest reception logistics to enhance guest satisfaction and operational efficiency.
- Managed small and large scale events, conferences and seminars.
- Handled crisis management efficiently, resolving unexpected issues swiftly to minimise disruption and maintain high standards.
- Organised catering, venues and AV requirements for conferences.
Key company manager
Moreyoga
London, UK
01.2021 - 01.2023
- Key Achievement: Optimised teacher placement efficiency across multiple London hubs, driving a 22% increase in studio attendance.
- Managed community event calendars and optimised instructor placement to maximise studio capacity and enhance participant engagement.
- Oversaw daily centre operations, staff scheduling, and execution of performance targets across London studio hubs to ensure optimal functioning.
Director wellbeing clinic and stores
The Living center-Mother Earth stores
london, uk
09.2017 - 09.2022
- Recruited, trained, and managed cross-functional squad of therapists, educators, and clinicians, ensuring high standards of treatment delivery.
- Key Achievement: Maintained a 92% practitioner retention rate and kept operational waste below target by implementing strict inventory controls.
- Founded and managed integrative wellness center, overseeing daily operations, developing standard operating procedures (SOPs), and coordinating supplier management.
Wellness Manager / Fitness Key Company Manager
Soho House
london, uk
02.2018 - 02.2021
- Key Achievement: Boosted active member engagement in spa and wellness programs by 35% year-on-year and managed a private base of 1,200+ elite clients.
- Oversaw daily wellness, spa, and fitness operations in exclusive, ultra-luxury members' club, enhancing member satisfaction and experience.
- Maintained compliance with luxury hospitality service standards while managing facility upkeep, treatment rooms, and stock inventory to ensure operational excellence.
Head of pilates teacher speacialist
Block
london, uk
01.2019 - 01.2021
- Spearheaded premium fitness programming and optimised schedules, enhancing client engagement in high-end boutique environments.
- Mentored junior instructors and conducted quality checks, ensuring adherence to brand standards and enhancing overall service quality.
- Received positive feedback from clients on improved physical health and mental well-being, reflecting the quality of yoga instruction provided.
- Taught students proper breathing techniques and poses through various physical and mental exercises.
- Led daily yoga classes for beginners and advanced students, focusing on improving flexibility, strength, and mental well-being.
UK healthy eating director
Whole Foods Market
london, uk
01.2013 - 01.2017
- Formulated and executed regional wellness and clean-eating programme initiatives, overseeing in-store educational systems and product placement to enhance customer engagement.
- Expanded educational initiatives across UK stores, resulting in a 14% year-on-year increase in wellness product category sales.
- Developed and supervised staff by providing orientation, training, support and direction.
- Led team by example to align objectives with overall organisational strategy.
- Managed client relationships to boost retention and maximise revenue.
Education
Diploma - Mindfulness and neuroscience studies
Istituto Lama Tzong Khapa
Pomaia2024
Diploma - Sound healing
American Complementary Medicine Assoc
USA2023
Diploma - Yin and meridian yoga teacher training
Yoga campus
London2019
Master pilates trainer - Comprehensive pilates teacher
STOOT
London01-2014
Bsc - Nutritional Therapy
University of Westminster
01-2013
ITEC level 3 Holistic Therapy diploma -
City and Islington college
01-2010
Msc - Clinical Herbal Medicine
Universita della Tuscia
Viterbo01-2025
Mindful eating instructor - MBEAT
Meti USA
USA01-2022
Skills
- Spa & Operations Management: Daily Operations, Treatment Menu Execution, Stock & Inventory Control, Roster Optimisation
- Quality Assurance & Compliance: Luxury Quality Assurance (LQA) Standards, Health & Safety Regulations, SOP Implementation
- Team Leadership & Training: Host Recruitment, Therapist Mentoring, Technical Training, Performance Tracking
- Advanced Modalities & Science: Clinical Anatomy & Physiology, High-Tech/High-Touch Aesthetics, Somatic Movement, Sound Healing
Languages
Italian
English
Additional information
Right to Work in the EU and the UK.
References available upon request.
Timeline
Holistic wellness educator
Sansonnea
06.2026 - 08.2026
Company wellness educator
Loro Piana
01.2026 - Current
Wellness and dance global event manager
Orsolina 28
09.2023 - 09.2024
Master pilates and Yin yoga facilitator
Yogaessential
01.2023 - 01.2026
Key company manager
Moreyoga
01.2021 - 01.2023
Head of pilates teacher speacialist
Block
01.2019 - 01.2021
Wellness Manager / Fitness Key Company Manager
Soho House
02.2018 - 02.2021
Director wellbeing clinic and stores
The Living center-Mother Earth stores
09.2017 - 09.2022
UK healthy eating director
Whole Foods Market
01.2013 - 01.2017
Diploma - Mindfulness and neuroscience studies
Istituto Lama Tzong Khapa
Diploma - Sound healing
American Complementary Medicine Assoc
Diploma - Yin and meridian yoga teacher training
Yoga campus
Master pilates trainer - Comprehensive pilates teacher
STOOT
Bsc - Nutritional Therapy
University of Westminster
ITEC level 3 Holistic Therapy diploma -
City and Islington college
Msc - Clinical Herbal Medicine
Universita della Tuscia
Mindful eating instructor - MBEAT
Meti USA