Melissa Talbi
Business And Sales Assistant
London,ENG
Summary
Finance and Accounting student (Master's, Ravensbourne University London, 2026) with practical banking and client-service experience. Proficient in transaction processing, financial documentation, regulatory compliance, and process improvement, with strong analytical thinking, communication, and problem-solving skills. Trilingual in Arabic, French and English (C1); seeking entry-level finance or accounting roles in London where I can contribute to accuracy, operational efficiency, and excellent client service.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Internship
bank el salam
03.2023 - 04.2023
- Assisted in preparing detailed reports that streamlined communication between departments, improving overall workflow efficiency and project transparency.
- Compiled and verified financial documents to support loan processing, enhancing accuracy and speeding up client approval times.
Receptionist
hotel algeria
01.2022 - 12.2022
- Welcomed and checked in guests in professional manner
- Managed reservations cancellations and room allocation
- Responded to guest enquiries and resolved complaints
- Ensured high standards of customer service.
Sales assistant
Ardis
09.2021 - 08.2022
- Assisted customers with product selections and inquiries, increasing satisfaction and encouraging repeat visits through personalized service.
- Verified product inventory accuracy during restocking to prevent stock discrepancies, ensuring consistent availability and improving operational efficiency.
- Assisted customers with product selection and inquiries, enhancing their shopping experience and fostering repeat patronage.
Sales advisor
Bon prix cosmétique
09.2024 - 08.2025
- Assists customer with product selection and skincare/makeup advice increasing customer satisfaction and repeat purchases
- Managed point of sale transactions and handled cash/ card payments
- Contribute to achieving monthly sales target through upselling and cross selling techniques
Assistant business support
premiere impression
09.2024 - 08.2025
- Processed client inquiries and managed documentation to ensure accurate records, enhancing customer satisfaction and reducing follow-up inquiries.
- Monitored client inquiries and coordinated internal resources to ensure accurate information delivery, improving overall customer experience and response consistency.
- Assisted clients with order modifications and payment processing, ensuring seamless transaction flow and enhancing overall customer satisfaction.
- Responded to client feedback to identify service gaps, fostering improved client retention through tailored support solutions.
Waitress
Signature Restaurant
05.2024 - 11.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Internship
arab bank
04.2022 - 05.2022
- Analyzed transaction records to identify discrepancies, improving data accuracy and supporting regulatory compliance within banking operations.
- Processed client inquiries and coordinated document submissions, streamlining account onboarding and enhancing customer experience within banking services.
Education
Master - Accounting And Finance
Ravensbourb University London
london 04.2001 -
Bachelors degree - Accounting And Finance
EFTG
Algeria07-2024
Bachelors Degree - Accounting And Finance
CESTE
Spain07-2024
Baccalaureate - Mathematics Education
High School
Algeria07-2020
Skills
Customer service Advanced
Microsoft Office
Scheduling
Interpersonal skills
Documentation
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
Data entry
Multitasking
Microsoft Word
Timeline
Sales advisor
Bon prix cosmétique
09.2024 - 08.2025
Assistant business support
premiere impression
09.2024 - 08.2025
Waitress
Signature Restaurant
05.2024 - 11.2024
Internship
bank el salam
03.2023 - 04.2023
Internship
arab bank
04.2022 - 05.2022
Receptionist
hotel algeria
01.2022 - 12.2022
Sales assistant
Ardis
09.2021 - 08.2022
Master - Accounting And Finance
Ravensbourb University London
04.2001 -
Bachelors degree - Accounting And Finance
EFTG
Bachelors Degree - Accounting And Finance
CESTE
Baccalaureate - Mathematics Education
High School