Melissa Sutcliffe

• Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
• Increased resident satisfaction by providing personalised care plans.
• Maintained accurate records of resident's progress and medical history.
• Gained trust from families by maintaining confidentiality and professionalism in all situations.
• Managed medication administration for residents, adhering strictly to prescribed doses.
• Conducted regular health checks on residents to ensure wellbeing.
• Assisted in daily personal care tasks, promoting independence amongst residents.
• Provided consistent and high-quality elder care, ensuring comfort and safety.
• Monitored junior staff to assess care provisions and implement continued best practices.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Performed household tasks such as cleaning, vacuuming and cooking.
• Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
• Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
• Secured premises at end of shift, ensuring safety of all areas.
• Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
• Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
• Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
• Spot cleaned and sanitised high-touch areas.
• Reported breakages to supervisor.
• Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.

• Provided emotional support to patients, improving their mental wellbeing.
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.
• Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
• Respected privacy and dignity of each resident during provision of care services.
• Submitted reports to manager regarding status of client.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
• Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
• Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
• Encouraged independence among patients whilst assisting them with tasks.
• Monitored vital signs of patients for early detection of health complications.

tuatinadministration with computers

inbound and outbound calls

filing and organising

dealing with customers

good time keeping

using communication skills

work with computers