Melissa Smith
St Ives,Cambridgeshire
Summary
Full-time Paramedic with East of England Ambulance Service, specializing in patient care and emergency response. Proven ability to listen actively and respond empathetically to individuals in distress, ensuring their needs are met with professionalism. Experienced in guiding and supporting colleagues, particularly in educational roles, while maintaining a commitment to continuous professional development and advanced training. Background in childcare enhances ability to connect with diverse patient populations, delivering exceptional care in emergency medical services.
Compassionate individual with strong background in healthcare and emergency response, demonstrating exceptional critical thinking and communication skills. Adept in handling high-pressure situations and providing immediate medical care with calmness and precision. Committed to delivering outstanding patient care and making significant difference in community health and safety.
Overview
31
31
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Paramedic
Stevenage Ambulance Station
Stevenage, Hertfordshire
04.2009 - 01.2026
- Responded to acute medical and mental health emergencies, applying JRCALC National Clinical Guidelines. Managed accidents and planned patient transports according to local ambulance service protocols. Executed advanced interventions and resuscitation in compliance with European Resuscitation Council Guidelines.
- Skillfully manoeuvre diverse emergency vehicles, ensuring compliance with Highway Code and road traffic regulations.
- Conduct daily maintenance on vehicles and equipment, promptly documenting and communicating any defects.
- Ensure meticulous patient records are maintained in prescribed format.
- Oversee and securely handle non-prescription and prescription-only medications.
- Effectively operate communication equipment in accordance with established radio procedures.
- Utilise clinical skills and diagnostic techniques exceeding national guidelines, including 12-lead ECG interpretation.
- Oversee development of less experienced team members through supervisory responsibilities.
- Engaged thoroughly in continuous professional development activities, remaining informed on latest paramedic practices.
- Ensured accuracy of patient records, facilitating seamless healthcare service provision.
- Exhibited proficient operation of advanced life support equipment; enhancing patient outcomes.
- Partnered with emergency response teams to enhance patient management in high-pressure scenarios.
- Ensured cleanliness and sanitation within ambulance, minimising risk of infection transmission.
- Administered essential and complex life-saving procedures; increasing patient survival odds.
- Maintained professional standards of practice in alignment with local health regulations and laws.
- Delivered emotional support to families of patients during distressing events, cultivating a nurturing environment for recovery.
- Delivered immediate medical care to critically injured patients, guaranteeing stability for transportation.
- Performed comprehensive evaluations of patients' conditions upon arrival at incident scene, facilitating informed treatment decisions.
- Collaborated effectively with healthcare professionals to ensure comprehensive patient coverage during complex cases.
Emergency Medical Technician
Letchworth Ambulance Station
Letchworth
01.2005 - 03.2009
- Employed advanced emergency driving skills to respond effectively to diverse emergency calls and incidents, encompassing GP emergencies, urgent calls, inter-hospital transfers, and designated operational details.
- Provided tailored clinical, social, and holistic care to patients in a pre-hospital setting.
- Complied with established guidelines, Trust policies, procedures, and current legislation from Institute of Health care and Development (IHCD) and Joint Royal Colleges Ambulance Liaison Committee (JRCALC).
- Conducted comprehensive assessments of trauma patients, determining severity of condition.
- Demonstrated exceptional driving skills while manoeuvring through traffic to reach patients swiftly.
- Enhanced patient comfort during transport by delivering compassionate care
Shop Assistant/Department Supervisor
City Cycle Centre
Ely, Cambridgeshire
11.2001 - 12.2004
- Supervise junior staff, liaise with customers (including dealing with complaints), operate cash register, arrange stock on shelves, book, unload and check deliveries, examine invoices and compare with delivery notes, organise returns and refunds, assess and order required stock and deal with telephone enquiries. Prioritise personal workload and delegate tasks to junior staff where appropriate.
Kitchen Assistant
The Red Lion Public House
Stretham, Ely
06.1996 - 12.2004
- This was a part-time position including both evening and occasional weekend shifts. Assist chef to prepare starters, meals and desserts, maintain high standards of hygiene, train new staff members, liaise with waitresses and ensure meals are correct and well presented.
- Contributed to team communication, resulting in better workflow efficiency.
- Helped in the plating of dishes for enhanced visual appeal and presentation.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Unloaded deliveries promptly for immediate storage and use of fresh produce.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
Nursery Nurse
The Rosery Day Nursery
Cottenham
09.1999 - 10.2001
- Liaise with parents on events of the day, observe the general development of children and report any concerns to senior staff, supervise children both indoors and outdoors, plan, encourage children to participate in and evaluate varied activities. Implement policies and practices concerning childcare whilst ensuring individual needs of children are being met. Assist Supervisor in training new staff. Greet new children, familiarise parents with Nursery policies and listen to and act on any grievances.
- Managed minor disputes amongst children calmly, encouraging peaceful resolution.
- Coordinated creative learning activities to enhance cognitive abilities in young children.
- Collaborated with parents on potty-training methods, resulting in consistent approach between home and nursery.
- Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
- Stimulated emotional growth with sensitive and patient communication, fostering strong relationships.
- Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
Waitress/Chef
Little Chef
Stretham, Ely
03.1995 - 09.2001
- Operate kitchen equipment, prepare meals, greet and serve customers, operate cash register, load and operate dishwasher and unload and arrange storage for deliveries. Ensure stock is rotated daily and that meals are well presented to customers. Deal with customer complaints.
Nursery Nurse – Room Supervisor
The Little Rascals Day Nursery
Ely
07.1995 - 11.1998
- Promotion to Room Supervisor in January 1998. Supervise junior staff, organise parent evenings and support parents and colleagues when settling in new children. Maintain high standards of health, safety and hygiene at all times. Plan and evaluate daily activities, prepare and assist children to complete activities and supervise children both indoors and outdoors. Participate in staff meetings and attend courses relevant to working in Childcare such as First Aid and Food Hygiene.
Education
GCSE - Art and Design, Child Development, English, English Literature, French, Geography, Mathematics, Science
Witchford Village College
Witchford, Ely, Cambs 01.1989 - 04.1994
Intermediate GNVQ - Health and Social Care
Ely Sixth Form Centre
Ely 01.1994 - 04.1995
NVQ - Child Care and Education
Bottisham Village College
Bottisham 01.1998 - 04.1999
Skills
- Resuscitation Council UK ( RCUK ) Advanced life support ( ALS ) course
- Resuscitation techniques
- Defibrillator use
- IV insertion
- Patient transportation safety
- Rapid assessment
- Critical decision-making skills
- Vital sign monitoring
- Administering medications
- Excellent communication skills
- ECGs
Certification
- Advanced driver training course IHCD certificate
- Ambulance aid and ambulance driving IHCD
- National Ambulance proficiency assessment
- Continuous Professional Development certificate 2008 – present
- Personal Safety
- Care of the newborn
- Zoll series E training
- LMA certificate
- IHCD Paramedic course
- CPR roadshow
Referees
Referees are available upon request.
Timeline
Paramedic
Stevenage Ambulance Station
04.2009 - 01.2026
Emergency Medical Technician
Letchworth Ambulance Station
01.2005 - 03.2009
Shop Assistant/Department Supervisor
City Cycle Centre
11.2001 - 12.2004
Nursery Nurse
The Rosery Day Nursery
09.1999 - 10.2001
NVQ - Child Care and Education
Bottisham Village College
01.1998 - 04.1999
Kitchen Assistant
The Red Lion Public House
06.1996 - 12.2004
Nursery Nurse – Room Supervisor
The Little Rascals Day Nursery
07.1995 - 11.1998
Waitress/Chef
Little Chef
03.1995 - 09.2001
Intermediate GNVQ - Health and Social Care
Ely Sixth Form Centre
01.1994 - 04.1995
GCSE - Art and Design, Child Development, English, English Literature, French, Geography, Mathematics, Science
Witchford Village College
01.1989 - 04.1994