Melissa Smith
Alderley Edge,CHESHIRE
Summary
Performance-oriented Strategic Account Director offering exceptional record of achievement over a 10-year career, driving revenue growth and accomplishing targets. Talented in identifying and capitalizing on emerging market trends with a strategic, analytical, data driven approach to solving problems through tech.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Strategic Account Director
Indeed Flex
London
09.2020 - Current
- Strategically manage and mentor Account Management Team
- Apply a consultative approach to understand clients needs and objectives.
- Open up new revenue streams with strategic research and analysis.
- Analyse Account performance to drive revenue growth and retention.
- Build and maintain Senior Stakeholder relationships to suppport long term partnerships and business growth
- Collaborate with interanal teams to design impactful projects and campaigns.
- Track Account lifecycle to identify challenges and emerging opportunities.
- Leverage strong working knowledge of products and solutions within the Tech space.
- Analyse client data to predict future trends/ forecast for informed decision-making to support longevity of Partnership
Business Development Manager
Indeed Flex
London
04.2019 - 09.2020
- Top Performing Sales member in first year of role
- 150% of new business target achieved
- Understand market to push development of business strategies.
- Closed complex, lucrative new business deals.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Consistently exceeded revenue targets through new account penetration and development.
- Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives with a 95% conversion rate.
- Applied stakeholder management expertise to serve as primary interface between business and clients.
Head of Events
Kpmg UK
London
04.2014 - 04.2019
- Lead and motivate a team of Event Coordinators and Ops team
- Manage an average of 150 events per month
- Increased resources and revenue streams by 70%
- Budget handling and financial control
- Monthly payroll, Rota's, recruitment
- Create new processes and SOP's
Aviation Business Lounge Manager
Etihad Airways
Abu Dhabi
03.2009 - 04.2014
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Strategically reviewed and planned staffing levels based on evolving service demands.
- Achieved financial goals through rigorous budgeting and forecasting.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Education
Diploma of Higher Education - Business Management
Runshaw Adult College
09.2003 - 08.2006
Skills
- Account management
- Strategic selling
- Business development
- Territory management
- Customer presentations
- Key Performance Indicator monitoring
- Forecast preparation
- Contract negotiation
Timeline
Strategic Account Director
Indeed Flex
09.2020 - Current
Business Development Manager
Indeed Flex
04.2019 - 09.2020
Head of Events
Kpmg UK
04.2014 - 04.2019
Aviation Business Lounge Manager
Etihad Airways
03.2009 - 04.2014
Diploma of Higher Education - Business Management
Runshaw Adult College
09.2003 - 08.2006
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