Melissa Siat Caparros

• Coordinated events for successful residents engagement.
• Delegated tasks efficiently to maximise productivity within the team.
• Planned and organised varied, purposeful, engaging and meaningful fun activities to support residents interests, wishes and their spiritual wellbeing generating social interaction, mental stimulation to boost the immune system, increase their self- esteem, improve confidence and a sense of independence.
• Prepared one to one sessions and End Of Life Care.
• Organised fundraising activities to promote and support each residents aspirations. These included 30 minute Daily Walk, Cycling/Pedalling, Talent Show, Cultural Events and an annual Wildlife Photo Calendar. All very successful and published in local papers and The Carer's Magazine.
• Encouraged all staff, residents and residents relatives to participate in all activities and events.
• Led and Trained groups of volunteers (Students from Health Care & Science Poole College and Canford School students) to get hands on experience as Activities providers in a Dementia Care Environment.
• Supervised visiting groups such toddlers and Diverse Abilities.
• Planned , organised and supervised weekly minibus trips, completing risk assessments and keeping accounts of minibus trips expenses.
• Completed residents records daily to a satisfactory standard and meet all objectives
• Maintained good communication levels with Manager, Senior Care Assistants, Chef and residents relatives to ensure smooth operation of role and high levels of co-operation.
• Supported all areas of team working within the home, to the extent that the role remains an integral element of daily routines.
• Kept updated with Company's In house training.
• Negotiated with venues and suppliers, entertainers to achieve optimal service prices.
• Reviewed and Submitted suppliers invoices.
• Promoted events to drive awareness, increase attendance.
• Worked with marketing teams to promote event co-ordination services and build solid pipeline of prospective Residents.
• Liaised with marketing and PR colleagues to promote special events in social calendars.
• Built and nurtured positive resident & relative

relationships, upholding customer service excellence.

• Lead role in the development and delivery of a professional, high quality social programme for international students in line with best practice guidelines and risk assessment procedures.
• Maintained customer interest in programme through researching and incorporating appropriate and engaging activities.
• Communicated with students via face to face, social media channels and posters to promote programme successfully.
• Led and organised staffing for all events.
• Recruited and managed team ensuring all staff involved were appropriately trained.
• Researched, set up and developed good working partnerships with tour operators and venues in the UK.
• Constantly reviewed and evaluated the range of offerings and suppliers for quality of service and value for money.
• Reported on activities, costs (including staff resources), ticket prices, profit margin, student uptake, post activity analysis, marketing/promo activity and student feedback.
• Attended and gave presentations on Staff Regional Meetings face to face and online.
• Consistently achieved highest student feedback ratings within the Kaplan schools in the UK.
• Covered reception and helped with student arrivals.

• Organised, promoted and ensured that activities/trips were well run, structured, inclusive and appropriately resourced.
• Handled booking, collection and bank money for optional excursions and activities.
• Carried out rigorous Student Welfare, supervision and risk management.
• Provided support and training for team of up to 12 Activity Leaders.
• Organised transport for large groups to/from their accommodation to various daily trip destinations.
• Supervised & organised lunches maintaining excellent service.
• Worked in main reception and library.
• Liaised with Academic and Accommodation teams to develop and implement an exciting social programme to fit all student timetables.
• Scheduled and saw up to 20 group leaders and agents per day, providing advice and support.

• Maintained a high level of student welfare, supervision

and customer care.

• Assisted Line Manager to plan and take part in full activity timetable for groups of junior and adult international students.
• Completed risk assessment before each activity/excursion.
• Successfully promoted activities/sports/excursions/study visits/student parties.

• Provided outstanding customer services and staff training.
• Organised regular sports, cultural and social trips for Junior and Adult language students.
• Carried out leisure and finance administration duties.
• Maintained exceptional group management and discipline.
• Accomplished up to date risk management and assessment.
• Managed team of Activity leaders responsible for student welfare and customer care.