Melissa Scates
Southend-on-Sea,Essex
Overview
9
9
years of professional experience
Work History
Mother and Homemaker
01.2023 - Current
- Coordinated budgeting, timekeeping, education, and cleanliness to maintain an organised home and foster children's development.
- Monitored physical and emotional needs of two minors, ensuring a safe and supportive environment.
- Managed bathroom disinfection and sanitisation with limescale descaling, toilet bleaching and floor mopping.
- Kept floors spotless using Hoovers, mops and brushes for deep cleaning.
- Prepared room and linen changes prior to arrival of house guests.
Sales Assistant
Sports Direct
Southend-on-Sea
07.2022 - 01.2023
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Managed sales transactions and processed returns for unwanted or faulty items as the primary till operator.
- Conducted training for new staff, managed inventory, handled money accounting, and provided security oversight.
- Maintained organised, clean shelves through effective visual merchandising to enhance product visibility.
Customer Service Manager (CSM)
LadbrokesCoral Bookmakers
Southend-on-Sea
07.2021 - 11.2021
- Managed store operations, ensuring compliance with company standards for customer service and store presentation.
- Conducted performance reviews with team members, establishing objectives and delivering constructive feedback to enhance individual performance.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Managed opening and closing procedures of the store, ensuring security measures were followed, maintaining hygiene standards to meet gold level expectations.
Customer Service Advisor
Ventrica
Southend-on-Sea
11.2020 - 01.2021
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Advised and diffused situations, consistently exceeding targets while maintaining excellent customer service.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service enquiries promptly and accurately, ensuring swift resolutions to customer queries.
- Tracked orders across Europe and coordinated delivery services, resolving customer issues to enhance satisfaction.
Sales team member
Clarks
01.2018 - 01.2019
- Trained new recruits in sales techniques and customer engagement to enhance their personal sales performance.
- Overcame customer objectifications to maximise conversions.
- Promoted special offers and store events, increasing customer engagement and driving higher spending.
- Analysed market trends to uncover new sales opportunities, informing strategic planning and supporting growth.
- Monitoring the sales targets of the stores' trainees as well as my fellow colleagues.
- Delivered detailed sales reports to management, highlighting achievements and areas for improvement.
- Welcomed customers as they entered the store, creating a friendly and inviting atmosphere.
- Maintained high standards on the shop floor.
- Coordinated the daily activities in both the male and female departments.
- Stock taking and monitoring inventory.
- Monitored premises for safety and security, ensuring a safe environment for customers and staff.
Education
Foot Health Practitioner
SMAE
London, ENG01-2027
I.C.T -
Newvic college
08-2009
Skills
- Customer Service
- Customer Support
- Sales
- Customer Experience
- Time Management
- Organisation
- Work under pressure
- Call centre
- Front Desk
- Admin customer service
- People management
- Communication skills
- Relationship building
- Tactful communication
Custom
People person / excellent social skills, Good communication skills, Organised and flexible, Time management, Able to work under pressure, Ability to relate to people from a wide variety of backgrounds, Skills in communicating with tact and sensitivity, Ability to remain calm under pressure, Planning and organisational skills, People management, Learning new skills, Creating effective ideas or solutions to problems, Dealing with situations that have gone wrong, ICT LEVEL 1&2, 2008-2009, English & Maths level 1&2, 2008-2009, Customer service certifications, Knowledgepool
Timeline
Mother and Homemaker
01.2023 - Current
Sales Assistant
Sports Direct
07.2022 - 01.2023
Customer Service Manager (CSM)
LadbrokesCoral Bookmakers
07.2021 - 11.2021
Customer Service Advisor
Ventrica
11.2020 - 01.2021
Sales team member
Clarks
01.2018 - 01.2019
Foot Health Practitioner
SMAE
I.C.T -
Newvic college