Melissa Sangalang
Sheffield,South Yorkshire
Summary
Highly adaptable and emotionally intelligent professional with a strong foundation in resilience under pressure, cultural awareness, and analytical thinking. Demonstrates a proactive approach combined with empathetic listening and exceptional customer service orientation to foster meaningful connections and deliver outstanding results. Known for initiative-taking, honesty, and trustworthiness, with a commitment to caring and compassion in all interactions. Eager to leverage these skills in roles that prioritize collaboration, problem-solving, and impact service delivery.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
Retail assistant (Volunteering Job)
Cancer Research UK
Sheffield, South Yorkshire
09.2024 - Current
- Ensured visual merchandising standards with regular display updates.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Supported team members for improved operational efficiency.
- Boosted product sales by offering selection guidance to customers.
- Sorting donation clothes and other stuff.
- Tagging / ironing clothes and other stuff.
- Do the till.
- Tidy and clean the shop floor before and after.
Housekeeping (Office)
Aton Oy
Helsinki, Finland
05.2022 - 05.2025
- Greeting guests and colleagues.
- Managing and tidying meeting room availability.
- Managing and organizing office stuff and inventory such as stationery, equipment, furniture and groceries.
- Report some faulty things happen.
- Maintain cleanliness and tidy the office.
- Refilling toiletries.
- Refilling snacks and drinks in the kitchen.
- Making coffee filters for the thermos.
- Preparing and helping food catering.
- Clean and tidy the kitchen after the food cater.
- Loading and unloading of dishes.
- Picking up deliveries from the loading area.
- Managed inventory of cleaning supplies, reducing waste and enhancing efficiency.
Nanny / Domestic helper
Spanish Family (Private)
Madrid, Spain
04.2018 - 04.2022
- Role-modeled desired behaviors, habits and actions.
- Encouraged children's creativity through imaginative play leading to development of self-expression.
- Disciplined children appropriately, upholding established rules of behavior.
- Managed behavioral issues sensitively, fostering respect and good manners in children.
- Developed strong bonds with children through compassionate verbal and physical interaction.
- Performed cleaning, washing, ironing and laundry to maintain home order.
- Enhanced communication skills with regular reading and storytelling sessions.
- Nurtured children's love for learning by incorporating educational activities into daily routines.
- Comforted children during stressful events ensuring emotional well-being.
- Adhered to set time frames to maintain consistency with nighttime routines.
- Maintained secure, child-friendly environments with engaging activities and outdoor play.
- Disciplined children when necessary, following parents guidelines.
- Sparked creativity and imagination by helping children discover new things through play.
- Administered first aid treatments when necessary, prioritizing child safety at all times.
- Upheld reliable routines to minimize children's stress and anxiety.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
- Changed and bathed babies and supervised baths for older children.
- Accompanied family on holidays as a trusted caregiver, providing continuous care for the children.
- Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
- Prepared nutritious meals, promoting healthy eating habits among children.
- Administered medicine following parents' directions, and cared for children in case of illness or injury.
Education
Certificate of Higher Education - Bible (Non-science)
Filadelfia Bibelskole
Oslo, Norway 01.2016 - 12.2016
BS in Nursing (3rd year-Undergraduate)
Science and Technology Institute
Zamboanga City, Philippines 06.2008 - 03.2011
Hotel and Restaurant Management
Zamboanga Peninsula Polytechnic State University
Zamboanga City, Philippines 06.2002 - 03.2006
High School
Claret High School
Zamboanga City, Philippines 06.1998 - 03.2002
Skills
- Resilience under pressure
- Cultural awareness
- Analytical-thinking
- Proactive approach
- Customer service orientation
- Outgoing and enthusiastic
- Empathetic listening
- Emotional intelligence
- Caring and compassion
- Initiative taking
- Honest and trustworthy
Affiliations
- learning languages, singing and walking in the woods or mountain/hill.
Languages
Norwegian
Intermediate
Spanish
Intermediate
Timeline
Retail assistant (Volunteering Job)
Cancer Research UK
09.2024 - Current
Housekeeping (Office)
Aton Oy
05.2022 - 05.2025
Nanny / Domestic helper
Spanish Family (Private)
04.2018 - 04.2022
Certificate of Higher Education - Bible (Non-science)
Filadelfia Bibelskole
01.2016 - 12.2016
BS in Nursing (3rd year-Undergraduate)
Science and Technology Institute
06.2008 - 03.2011
Hotel and Restaurant Management
Zamboanga Peninsula Polytechnic State University
06.2002 - 03.2006
High School
Claret High School
06.1998 - 03.2002
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