Melissa Ross
Summary
I am keen to gain more experience within the hospitality sector. I have previous experience working across 3 bars in Glasgow, on an ad hoc basis, for a couple of months in 2018 and 2019. My previous work roles have required excellent customer service, adaptability and working well under pressure and within fast-paced environments. I am a strong team player who is reliable and a fast learner.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Support Worker, Youth Intensive Support Services
East Renfrewshire HSCP
Glasgow, Glasgow City
04.2023 - 04.2025
Assistant Project Worker
Includem
Glasgow, Glasgow City
03.2022 - 03.2023
Drama Coordinator (voluntary role)
RAMH
Glasgow, Glasgow City
09.2021 - 09.2022
Sales assistant
B&M Retail
Glasgow, Glasgow City
07.2020 - 09.2021
Water Activities Director (China)
Camp Greenwoods
Beijing
05.2018 - 08.2019
I worked within this role for 2 consecutive summers (June-August of 2018 and 2019)
Venue Assistant
Eastwood High School
Glasgow, Glasgow City
11.2018 - 04.2019
Optical Advisor
Optical Express
Glasgow, Glasgow City
02.2018 - 05.2018
Camp Counsellor/ Lifeguard/ Swim Instructor (USA)
Camp Chipinaw
Glasgow, Glasgow City
06.2015 - 08.2017
Working within a summer camp setting for 3 consecutive summers (June-August of 2015, 2016 and 2017)
Customer Advisor (Inbound Department)
Optical Express (Call Centre)
Glasgow, Glasgow City
01.2017 - 05.2017
Education
Bachelor of Science - Psychology
University of the West of Scotland
Paisley 09.2012 - 06.2016
Skills
- Excellent customer service
- Organisation and time management
- Problem-solving
- Calm under pressure
- Communication skills
- High adaptability
- Professional work ethic
Timeline
Support Worker, Youth Intensive Support Services
East Renfrewshire HSCP
04.2023 - 04.2025
Assistant Project Worker
Includem
03.2022 - 03.2023
Drama Coordinator (voluntary role)
RAMH
09.2021 - 09.2022
Sales assistant
B&M Retail
07.2020 - 09.2021
Venue Assistant
Eastwood High School
11.2018 - 04.2019
Water Activities Director (China)
Camp Greenwoods
05.2018 - 08.2019
Optical Advisor
Optical Express
02.2018 - 05.2018
Customer Advisor (Inbound Department)
Optical Express (Call Centre)
01.2017 - 05.2017
Camp Counsellor/ Lifeguard/ Swim Instructor (USA)
Camp Chipinaw
06.2015 - 08.2017
Bachelor of Science - Psychology
University of the West of Scotland
09.2012 - 06.2016
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