Melissa Ross
Summary
I am keen to gain more experience within the hospitality sector. I have previous experience working across 3 bars in Glasgow, on an ad hoc basis, for a couple of months in 2018 and 2019. My previous work roles have required excellent customer service, adaptability and working well under pressure and within fast-paced environments. I am a strong team player who is reliable and a fast learner.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Support Worker, Youth Intensive Support Services
East Renfrewshire HSCP
Glasgow, Glasgow City
2023.04 - 2025.04
Assistant Project Worker
Includem
Glasgow, Glasgow City
2022.03 - 2023.03
Drama Coordinator (voluntary role)
RAMH
Glasgow, Glasgow City
2021.09 - 2022.09
Sales assistant
B&M Retail
Glasgow, Glasgow City
2020.07 - 2021.09
Water Activities Director (China)
Camp Greenwoods
Beijing
2018.05 - 2019.08
I worked within this role for 2 consecutive summers (June-August of 2018 and 2019)
Venue Assistant
Eastwood High School
Glasgow, Glasgow City
2018.11 - 2019.04
Optical Advisor
Optical Express
Glasgow, Glasgow City
2018.02 - 2018.05
Camp Counsellor/ Lifeguard/ Swim Instructor (USA)
Camp Chipinaw
Glasgow, Glasgow City
2015.06 - 2017.08
Working within a summer camp setting for 3 consecutive summers (June-August of 2015, 2016 and 2017)
Customer Advisor (Inbound Department)
Optical Express (Call Centre)
Glasgow, Glasgow City
2017.01 - 2017.05
Education
Bachelor of Science - Psychology
University of the West of Scotland
Paisley 2012.09 - 2016.06
Skills
- Excellent customer service
- Organisation and time management
- Problem-solving
- Calm under pressure
- Communication skills
- High adaptability
- Professional work ethic
Timeline
Support Worker, Youth Intensive Support Services
East Renfrewshire HSCP
2023.04 - 2025.04
Assistant Project Worker
Includem
2022.03 - 2023.03
Drama Coordinator (voluntary role)
RAMH
2021.09 - 2022.09
Sales assistant
B&M Retail
2020.07 - 2021.09
Venue Assistant
Eastwood High School
2018.11 - 2019.04
Water Activities Director (China)
Camp Greenwoods
2018.05 - 2019.08
Optical Advisor
Optical Express
2018.02 - 2018.05
Customer Advisor (Inbound Department)
Optical Express (Call Centre)
2017.01 - 2017.05
Camp Counsellor/ Lifeguard/ Swim Instructor (USA)
Camp Chipinaw
2015.06 - 2017.08
Bachelor of Science - Psychology
University of the West of Scotland
2012.09 - 2016.06