Melissa Randall

Here I played a key role in maintaining high standards of food hygiene and ensuring excellent customer service. Within less than a year, I earned the "Best Manager" award, a testament to my dedication and leadership skills. My responsibilities included managing key performance indicators (KPIs), conducting daily team briefs, and efficiently handling employee scheduling to ensure smooth operations. Additionally, I was responsible for addressing customer complaints swiftly and effectively, ensuring a positive dining experience for every guest. Through these efforts, I contributed to the restaurant’s ongoing success and vibrant atmosphere. I was also 'Christmas Co-ordinator'; this entailed making and managing bookings, handling and chasing pre-orders and promoting the Christmas menu throughout the local area.

• Elevated operational standards by challenging existing practices, processes and decision-making with strict customer service focus
• Established stringent quality standards and held teams accountable whilst supporting staff to attain critical targets
• Ensured that health and safety and other regulatory procedures were correctly maintained, monitored and recorded.

• Promoted from Assistant Manager [Bluewater branch] in 2019
• Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits
• Completed opening and closing procedures each day
• Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.

• Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets
• Designed employee incentives and recognition schemes to achieve team targets
• Supervised and trained customer service team members to provide exceptional client care and account management
• Conducted audits and risk assessments to achieve regulatory compliance
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.