Melissa Preston-Watkins
Pontypool,Torfaen
Summary
Dynamic professional with a proven ability to deliver friendly customer service and effective problem-solving in fast-paced environments. Demonstrates exceptional communication skills and remains calm under pressure, ensuring positive interactions and outcomes. Known for resourcefulness and adaptability, with a flexible working style that supports diverse team goals. Committed to leveraging these strengths to contribute to organisational success and foster a positive workplace atmosphere.
Overview
36
36
years of professional experience
Work History
Higher Level Teaching Assistant (PE Lead)
Torfaen County Borough Council
Pontypool, Torfaen County Borough
09.2007 - Current
- Contributed towards assessment marking; reducing workload for class teachers.
- Teach whole school physical education lessons to children aged from 4 years to 11 years.
- Promote the benefits of physical activity and a healthy lifestyle
- Lead physical education/school sport activities in school and out in the community.
- Act as a gateway to sports clubs in the local area and sign post children to relevant sports groups and coaches.
- Encouraged independent learning by providing structured study guidance to pupils.
- Deliver whole class teaching across all areas of the curriculum.
- Helped organise extracurricular activities enhancing student enrichment outside the classroom setting.
- Delivered differentiated instruction to accommodate varied learning styles, resulting in improved student comprehension.
- Provided pastoral care to students, fostering a safe and supportive school environment.
- Liaised with external agencies as part of multi-disciplinary teams supporting child welfare initiatives.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Collaborated with teachers to plan and coordinate lesson activities, enhancing curriculum delivery.
- Attended parent-teacher meetings providing additional insight into individual pupil performance.
- Promoted academic achievement through one-to-one and small group support for struggling pupils.
- Participated in teacher training sessions to keep abreast of educational trends and strategies.
- Reinforced positive behaviour with consistent classroom management techniques.
Customer Service Manager
Nationwide Building Society
Branches throughout Gwent, Gwent
07.1989 - 08.2007
- Conducted regular meetings for transparent communication.
- Promoted products effectively to increase sales.
- Devised strategies to improve customer engagement.
- Implemented training programmes, enhancing team capabilities.
- Facilitated staff development with ongoing training initiatives.
- Collaborated cross-functionally for seamless service delivery.
- Raised company reputation with high-quality customer care.
- Maintained positive relationships through effective communication.
- Ensured business objectives met through strategic planning.
- Oversaw daily operations, ensuring optimal performance.
- Managed challenging situations to ensure customer satisfaction.
- Delivered exceptional service by addressing customer queries promptly.
- Demonstrated leadership skills in managing diverse teams.
- Cultivated a productive work culture by encouraging teamwork.
- Fostered a supportive environment through active team management.
- Resolved complaints efficiently, fostering customer loyalty.
- Actioned customer feedback to promote continued service improvement.
- Directed and supervised front-of-house operations, upholding company standards.
- Recruited high-performing, reliable staff for improved team productivity.
Education
NVQ Level 4 - Supporting Teaching and Learning
HLTA Status
Torfaen 07.2010 -
NVQ Level 3 - Supporting Teaching and Learning
NCFE
Torfaen 07.2008 -
NVQ Level 2 - Supporting Teaching and Learning
NCFE
Torfaen 07.2007 -
GCSEs - English, English Literature, Mathematics, Leisure Studies, RE, History and Science
West Monmouth Comprehensive School
Torfaen 07.1989 -
Skills
- Friendly customer service
- Problem-solving
- Communication skills
- Calm under pressure
- Resourcefulness
- Flexible working style
- Adaptable in fast-paced environments
- Positive and approachable
Affiliations
- I have three sons who are all footballers and on weekends I love to watch them play. My eldest plays locally and my youngest plays all over the country while my middle son is currently playing in America. It is fair to say we are a football crazy family. The little time I have spare, I enjoy socialising with friends and enjoying the outdoors.
Accomplishments
I have helped the children in my school win a plethora of prestigious sporting awards and accolades including Welsh Football Association School Of The Year Award and National Spirit Of Cricket Award along with many others. My school has also produced 14 children who have received National honours across a number of different sporting disciplines.
Timeline
NVQ Level 4 - Supporting Teaching and Learning
HLTA Status
07.2010 -
NVQ Level 3 - Supporting Teaching and Learning
NCFE
07.2008 -
Higher Level Teaching Assistant (PE Lead)
Torfaen County Borough Council
09.2007 - Current
NVQ Level 2 - Supporting Teaching and Learning
NCFE
07.2007 -
Customer Service Manager
Nationwide Building Society
07.1989 - 08.2007
GCSEs - English, English Literature, Mathematics, Leisure Studies, RE, History and Science
West Monmouth Comprehensive School
07.1989 -
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