Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Phipps

Punta Gorda

Summary

Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.

Overview

11
11
years of professional experience

Work History

Housekeeping and Laundry Staff

First Atlantic/Seal Cove Nursing Home
01.2022 - Current
  • Maintaining high levels of sanitation and cleanliness over a 90 room facility
  • Organizing and maintaining the necessary levels of stock for housekeeping and laundry
  • Laundry for residents including but not limited to folding, washing, sanitizing and returning laundry to residents
  • Exceptional communication and customer service to both families and residents

General Manager of Operations

Clifford O Sullivan LLC as Ohana Inns
05.2021 - 12.2023
  • General Manager of operations for three inns totaling 33 rooms
  • Ordering, hiring, organizing, project management, PNL creation and breakdown
  • Completion of state taxes, permits, licenses, and assist in sale and purchase of properties
  • Experience managing the following programs: excel, docs, word, booking platforms, intermedia, hostfully, airbnb, call center and customer service
  • Training and hiring new associates, ordering supplies and property upkeep
  • Completion of bills, schedules, social media and platform marketing or properties
  • Balancing books and high profit turnovers
  • Full remote work while conducting all management

Full time produce associate, all shifts

Walmart INC
01.2020 - 07.2021
  • Orders, Product Sets, Store Resets, Claims, shrink
  • Team leadership skills, exceptional customer service skills

Deli Associate

Publix Inc
04.2018 - 01.2020
  • Full time in charge for closing and some opening shifts

Bakery Department Manager

Walmart, INC.
09.2016 - 04.2018
  • Ordering, training new associates, scheduling
  • View reports daily to pinpoint issues in markdowns, throws or over production
  • Feature/endcap planning, ensure associate work ethic
  • Maintain inventory and daily sales goals etc.

Deli Service Coordinator

Food City
10.2015 - 10.2016
  • Maintain customer service expectations
  • Assist in ordering and stocking
  • Assist in management when department manager was off duty
  • Maintained production, shrink, and food safety

Shift Manager

MCDonalds
03.2014 - 09.2015
  • Opened, and closed store (including safe)
  • Cashier
  • In charge of 20+ associates
  • Assisted in productivity, customer satisfaction, and to make sure associates are on task.
  • Servsafe Certified

Education

High School -

Riverdale High School
Fort Myers, FL
01.2013

Skills

  • Management experience
  • Effective collaboration
  • Cleaning and organization
  • Customer service proficiency
  • Cash flow oversight
  • Scheduling and coordination
  • Demonstrated sales proficiency
  • Demonstrated leadership abilities
  • Efficient document organization
  • Meticulous attention to detail
  • Proficient in handling multiple tasks
  • Workplace safety adherence
  • Efficient inventory replenishment

Timeline

Housekeeping and Laundry Staff

First Atlantic/Seal Cove Nursing Home
01.2022 - Current

General Manager of Operations

Clifford O Sullivan LLC as Ohana Inns
05.2021 - 12.2023

Full time produce associate, all shifts

Walmart INC
01.2020 - 07.2021

Deli Associate

Publix Inc
04.2018 - 01.2020

Bakery Department Manager

Walmart, INC.
09.2016 - 04.2018

Deli Service Coordinator

Food City
10.2015 - 10.2016

Shift Manager

MCDonalds
03.2014 - 09.2015

High School -

Riverdale High School

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Melissa Phipps