MELISSA PEREIRA
London,UK
Summary
Dedicated professional with an MSc in Psychology (Distinction) transitioning into the Early Years sector as a Flexi Bank Practitioner. Applies comprehensive knowledge of child development and behavioural psychology, supported by over a decade of experience in operational and administrative roles. Excels in multi-tasking, managing health and safety documentation, and fostering effective communication with diverse groups.
Overview
18
18
years of professional experience
Work history
Cluster Sales Executive
Leonardo Royal Hotel St Paul
London
2022.05 - 2026.07
- Liaised with diverse operational teams to ensure smooth and safe execution of events, meeting all client requirements and safety protocols.
- Managed high-volume inquiries and events in a fast-paced environment, showcasing stamina, adaptability, and quick problem-solving essential for nursery operations.
- Updated digital systems (Opera/Delphi) with meticulous attention to detail, ensuring accuracy in records that directly support child development tracking and safety documentation.
Senior Sales Administrator / Office Administrator
Hermolis & Co Ltd
London
2010.10 - 2022.05
- Managed administrative duties, compliance tracking, and secretarial support for company Directors, demonstrating strong organisational skills and reliability.
- Trained and mentored junior administrators, enhancing team cohesion and fostering a collaborative work environment.
- Resolved complex customer issues under pressure, applying de-escalation techniques and active listening to ensure customer satisfaction.
- Collaborated directly with in-house chefs to ensure strict dietary, allergen, and cultural specifications were adhered to for hundreds of clients—directly mirroring the high level of care needed for nursery meal times and allergy management.
Administrative and Customer Service Roles
London
2008.10 - 2010.10
- Cultivated public-facing communication, teamwork, and time management skills while adapting swiftly to diverse workplace cultures and layouts.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Master of Science (MSc) - Psychology
Kingston University
UKBachelor of Arts (BA) - Psychology
Goa University
IndiaSkills
- Compliance and attention to detail
- Safeguarding principles
- Adaptability and fast learning
- Observational techniques
- Active listening
- Teamwork and leadership
- Rapport building
- Emotional regulation
Timeline
Cluster Sales Executive
Leonardo Royal Hotel St Paul
2022.05 - 2026.07
Senior Sales Administrator / Office Administrator
Hermolis & Co Ltd
2010.10 - 2022.05
Administrative and Customer Service Roles
2008.10 - 2010.10
Bachelor of Arts (BA) - Psychology
Goa University
Master of Science (MSc) - Psychology
Kingston University