Melissa Moodliar
Swanley
Summary
Experienced professional focused on delivering exceptional customer service and resolving issues swiftly. Capable of enhancing customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive client relationships and ensuring smooth service operations.
Overview
7
7
years of professional experience
Work history
Customer service assistant
Greenwich picturehouse
01.2023 - Current
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Improved customer relations by managing customer complaints effectively.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Managed time efficiently during peak hours to limit customer waiting periods.
Waitress
Moca coffee shop
08.2022 - 12.2022
- Provided top-notch service to customers, improved overall dining experience.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
Dog Walker
Independent
06.2020 - 08.2020
- Enhanced customer loyalty through reliable and professional dog walking services.
- Followed specific instructions from dog owners, ensuring personalised care.
- Cleaned up after dogs during walks keeping public spaces tidy.
- Scheduled dog walks according to owners' preferences, resulting in high customer satisfaction rates.
Volunteer
Oxfam bookshop
09.2018 - 11.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
University - English Literature
University of Greenwich
09.2022 -
Secondary school - GCSEs
Prendergast school
09.2018 - 06.2020
Sixth form - A levels
Prendergast school
09.2020 - 06.2022
Skills
- Public speaking confidence
- Proofreading accuracy
- Resilience and stress tolerance
- Data evaluation
- Technical writing
- Outstanding customer service
- Demand planning
- Communication proficiency
- Written comprehension
- Health and Safety Compliance
- Cultural awareness
- Team Leadership
- Strategic planning
Timeline
Customer service assistant
Greenwich picturehouse
01.2023 - Current
University - English Literature
University of Greenwich
09.2022 -
Waitress
Moca coffee shop
08.2022 - 12.2022
Sixth form - A levels
Prendergast school
09.2020 - 06.2022
Dog Walker
Independent
06.2020 - 08.2020
Secondary school - GCSEs
Prendergast school
09.2018 - 06.2020
Volunteer
Oxfam bookshop
09.2018 - 11.2018
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