Summary
Overview
Work history
Education
Skills
Timeline
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Melissa Moodliar

Melissa Moodliar

Swanley

Summary

Experienced professional focused on delivering exceptional customer service and resolving issues swiftly. Capable of enhancing customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive client relationships and ensuring smooth service operations.

Overview

7
7
years of professional experience

Work history

Customer service assistant

Greenwich picturehouse
01.2023 - Current
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Improved customer relations by managing customer complaints effectively.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
  • Managed time efficiently during peak hours to limit customer waiting periods.

Waitress

Moca coffee shop
08.2022 - 12.2022
  • Provided top-notch service to customers, improved overall dining experience.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Collaborated with kitchen staff to ensure order accuracy.

Dog Walker

Independent
06.2020 - 08.2020
  • Enhanced customer loyalty through reliable and professional dog walking services.
  • Followed specific instructions from dog owners, ensuring personalised care.
  • Cleaned up after dogs during walks keeping public spaces tidy.
  • Scheduled dog walks according to owners' preferences, resulting in high customer satisfaction rates.

Volunteer

Oxfam bookshop
09.2018 - 11.2018
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

University - English Literature

University of Greenwich
09.2022 -

Secondary school - GCSEs

Prendergast school
09.2018 - 06.2020

Sixth form - A levels

Prendergast school
09.2020 - 06.2022

Skills

  • Public speaking confidence
  • Proofreading accuracy
  • Resilience and stress tolerance
  • Data evaluation
  • Technical writing
  • Outstanding customer service
  • Demand planning
  • Communication proficiency
  • Written comprehension
  • Health and Safety Compliance
  • Cultural awareness
  • Team Leadership
  • Strategic planning

Timeline

Customer service assistant

Greenwich picturehouse
01.2023 - Current

University - English Literature

University of Greenwich
09.2022 -

Waitress

Moca coffee shop
08.2022 - 12.2022

Sixth form - A levels

Prendergast school
09.2020 - 06.2022

Dog Walker

Independent
06.2020 - 08.2020

Secondary school - GCSEs

Prendergast school
09.2018 - 06.2020

Volunteer

Oxfam bookshop
09.2018 - 11.2018

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Melissa Moodliar