Melissa Mcloughlin
Loughborough,Leicestershire
Summary
Results-driven professional with demonstrated expertise in leadership, organisation, and project management. Being a degree educated individual, coupled with my work experience across different sectors, has enabled me to forge a successful career in multiple supervisory roles.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customs Supervisor
DHL Aviation
Castle Donington, Leicestershire
09.2021 - Current
- Implemented new procedures to enhance operational efficiency and deliver on targets.
- Enhanced team morale through recognition of individual achievements and contributions.
- Prioritised tasks according to urgency, enhancing time management skills within the team.
- Improved team performance through effective leadership and guidance.
- Coordinated with various departments to streamline the import and export process.
- Analysed data and information to identify issues and create tailored solutions.
Customs Senior Agent
DHL Aviation
Castle Donington, Leicestershire
03.2020 - 09.2021
- Fostered open communication channels with colleagues and external stakeholders.
- Conducted training sessions for staff development and knowledge enhancement.
- Maintained compliance with customs regulations by conducting regular checks and audits.
- Wrote reports outlining project progress and results.
- Developed plans and strategies to promote continuous improvement.
Customs Agent
DHL Avaition
Castle Donington, Leicestershire
02.2018 - 03.2020
- Handled day-to-day import and export activity with freight forwarders, maintaining outstanding levels of accuracy.
- Maintained current knowledge of customs statutes and legislation.
- Handled high volume calls to address customer inquiries and concerns.
- Consistently delivered required service levels and met KPI targets.
- Supported project managers by preparing and maintaining project documentation.
Retail Supervisor
NewLook
Loughborough, Leicestershire
06.2017 - 01.2018
- Created a visually appealing store through outstanding merchandising techniques
- Coached team to deliver top-quality customer service and uphold brand values.
- Supported management in recruitment and staff development processes.
- Scheduled staff rotas to meet business demands within budget.
- Undertook end-of-day cashing up duties, ensured accurate financial records.
Retail Assistant
NewLook
Loughborough, Leicestershire
10.2013 - 05.2017
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Maintained knowledge of products and features to provide recommendations to customers.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
Education
Bachelor of Arts - Criminology and Criminal Justice
De Montfort University
Leicester 09.2014 - 05.2017
Skills
- Leadership competence
- Organisation and efficiency
- Project management
- Written and Verbal communication
- Coaching and Mentoring skills
Certification
- GCSEs: 7 at grades (B-C) including Maths and English
- BTEC Level 2 Extended Certificate in Public Services: Distinction*
- BTEC Level 3 Extended Certificate in Public Services: Distinction*, Distinction* & Distinction
- Volunteering Process for the National Probation Service
- Participating in CIM (Certified International Manager) Supervisory Course
References
References available upon request.
Timeline
Customs Supervisor
DHL Aviation
09.2021 - Current
Customs Senior Agent
DHL Aviation
03.2020 - 09.2021
Customs Agent
DHL Avaition
02.2018 - 03.2020
Retail Supervisor
NewLook
06.2017 - 01.2018
Bachelor of Arts - Criminology and Criminal Justice
De Montfort University
09.2014 - 05.2017
Retail Assistant
NewLook
10.2013 - 05.2017
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