Melissa McFarlane
Southport,Merseyside
Summary
I am a confident , approachable and service-driven professional with a proven ability to create positive customer experiences in fast paced , high pressure environments. My background in customer service has equipped me with strong communication and problem solving skills , enabling me to anticipate clients' needs and respond with empathy , efficiency and professionalism. With a natural enthusiasm for travel, and a commitment to delivering exceptional service, I am eager to bring my people focused mindset to any new role.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work history
Receptionist / Personal Assistant
MCR Aesthetics
11.2021 - 08.2025
- Working with a diverse customer base with different backgrounds
- First point of contact for all customer enquiries, including face to face queries, telephone, email and social media messages.
- Supporting clients throughout their treatment journey, providing encouragement and comfort for anxious clients.
- Effectively responding to and resolving customer complaints.
- Taking all client procedure payments and training course payments.
- Promotion of the MCR Aesthetics training courses.
- International travel to different countries assisting with treatments and training.
- Opening and closing of the clinic.
- Social Media management such as Instagram stories, posts and advertising.
- Organising travel both domestic and international.
- Collating receipts and documentation for expenses.
- Operate an online booking system to manage diaries and schedule clinic appointments.
- Maintaining stock levels and order stock based on demand.
- Responsible for ensuring consent forms are completed, approved and filed appropriately, adhering to legal requirements.
- Maintaining customer database and protection of customers’ personal information in line with GDPR.
- Maintaining a tidy and hygienic reception and clinic area.
- Organising incoming and outgoing mail.
Mortgages Call Handler
Barclays Bank Call Centre
05.2021 - 11.2021
- Managing large amounts of inbound and outbound calls in a timely manner.
- Identifying customers’ needs and providing solutions.
- Meeting personal/team targets.
- Strong phone and verbal communication skills along with active listening.
- Ability to multitask set priorities and manage time effectively.
- Build positive relationships with customers.
- Answer questions regarding monthly billing, renewals and payment issues.
- Resolve customer complaints, providing a satisfactory resolution for all parties in a timely manner.
Receptionist / Personal Assistant
La La Land Aesthetics Clinic
08.2018 - 01.2021
- Operate an online booking system to manage diaries and schedule clinic appointments.
- Maintaining stock levels and order stock based on demand.
- First point of contact for all customer enquiries, including face to face queries, telephone, email and social media messages.
- Responding to and resolving customer complaints.
- Responsible for ensuring consent forms are completed, approved and filed appropriately therefore adhering to legal requirements.
- Maintaining customer database and protection of customers’ personal information in line with GDPR.
- Maintain a tidy and hygienic reception and clinic area – adhering to all COVID19 health and safety requirements.
- Organising incoming and outgoing mail.
Education
8 GCSEs - including Maths and English
Greenbank High School
BTEC Media Makeup - undefined
Hugh Baird College
Skills
- Ability to remain calm under pressure
- Strong interpersonal and communication abilities
- Quick problem solver
- Can follow safety rules
- Good at working within a team
Timeline
Receptionist / Personal Assistant
MCR Aesthetics
11.2021 - 08.2025
Mortgages Call Handler
Barclays Bank Call Centre
05.2021 - 11.2021
Receptionist / Personal Assistant
La La Land Aesthetics Clinic
08.2018 - 01.2021
BTEC Media Makeup - undefined
Hugh Baird College
8 GCSEs - including Maths and English
Greenbank High School
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