Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Melissa McDonnell

Antrim and Newtownabbey

Summary

Motivated and detail-oriented graduate with strong experience in customer-facing roles and a 2:1 BSc (Hons) degree from Manchester Metropolitan University. Known for excellent communication, problem-solving, and organisational skills developed through academic study, clinical placements, and part-time employment. I bring a high level of professionalism and reliability, with a proven ability to manage time effectively and provide exceptional customer service. Now seeking an opportunity in the banking sector where I can apply these skills in a fast-paced, client-focused environment.

Overview

4
4
years of professional experience

Work history

Student Speech and Language Therapist

NHS
Manchester and Salford
11.2022 - 03.2025
  • Advocated for clients with complex needs, ensuring access to necessary resources.
  • Collaborated with multidisciplinary teams to provide holistic patient care.
  • Engaged in continuous professional development activities thus stayed abreast with latest industry trends.
  • Improved client communication skills by employing a range of therapeutic techniques.
  • Worked with diverse caseloads including adults with acquired communication and swallowing disorders, and children with developmental language difficulties.
  • Participated in multidisciplinary team meetings and contributed to goal setting and therapy planning.
  • Delivered individual and group therapy under supervision.
  • Developed skills in assessment, clinical note writing, and reflective practice.

Customer Service Assistant

EUROSPAR
01.2022 - 01.2025
  • Delivered excellent customer service in a fast-paced environment.
  • Handled cash, processed transactions, and resolved customer queries.
  • Maintained stock levels, merchandising standards, and store presentation.
  • Developed strong attention to detail and conflict resolution skills.

Bakery Assistant

Marks & Spencer
06.2021 - 01.2022
  • Maintained high standards of cleanliness and product quality.
  • Communicated clearly with customers regarding product information and allergies.
  • Ensured compliance with health and safety and food hygiene guidelines.

Bar Staff

The Crooked Glen Inn
01.2021 - 06.2021
  • Served drinks, managed cash and card payments, and ensured compliance with licensing laws.
  • Worked under pressure during busy service periods with accuracy and efficiency.

Education

BSc (Hons) - Speech and Language Therapy

Manchester Metropolitan University
Manchester
09/2022 - 07/2025

A-Levels - English, History, Health and Social Care

St. Dominic's Grammar School for Girls
09/2020 - 05/2022

GCSEs - English Literature, English Language, History, Irish, Health and Social Care, Mathematics, Religion, Double Award Science

St. Dominic's Grammar School for Girls
09/2018 - 05/2020

Skills

  • CPR certified
  • Strong customer service and interpersonal skills
  • Proficient in data analysis and reporting
  • Excellent verbal and written communication
  • Teamwork skills
  • Confident handling transactions and working with tills
  • Cash handling experience
  • Adaptable and calm under pressure
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Proficiency in SPSS and Microsoft Excel
  • Experienced with data entry, reporting, and documentation
  • Organised and punctual
  • Experience with assistive technology

Custom

Available on request.

Timeline

Student Speech and Language Therapist

NHS
11.2022 - 03.2025

Customer Service Assistant

EUROSPAR
01.2022 - 01.2025

Bakery Assistant

Marks & Spencer
06.2021 - 01.2022

Bar Staff

The Crooked Glen Inn
01.2021 - 06.2021

BSc (Hons) - Speech and Language Therapy

Manchester Metropolitan University
09/2022 - 07/2025

A-Levels - English, History, Health and Social Care

St. Dominic's Grammar School for Girls
09/2020 - 05/2022

GCSEs - English Literature, English Language, History, Irish, Health and Social Care, Mathematics, Religion, Double Award Science

St. Dominic's Grammar School for Girls
09/2018 - 05/2020

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Melissa McDonnell