Melissa Markie
Deli Assistant
Frosterley
Summary
Enthusiastic Deli Assistant with experience providing positive customer experiences through prompt, friendly service. Upholds health and safety standards through focused food preparation, storage and disposal. Flexible and proactive to meet demands of service and kitchen roles.
Overview
11
11
years of professional experience
Work History
Recruitment manager
North haven care and support
South Shields, South Tyneside
02.2022 - 02.2025
- Implemented a new applicant tracking system to streamline hiring process.
- Initiated diversity recruitment plans, enhancing workplace inclusivity.
- Devised effective retention strategies to reduce staff turnover rates.
- Improved overall recruitment success by developing comprehensive candidate screening process.
- Liaised frequently with department managers, gaining understanding about specific staffing needs and preferences.
- Maintained accurate patient records to aid in future care plans.
- Adapted care plans to individual needs, ensuring personalised attention.
- Worked collaboratively with other carers to provide comprehensive service.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
Quality assurance manager
Hales home care
South Shields, South Tyneside
01.2020 - 02.2022
- Reviewed production processes, identifying areas for improvement.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked closely with multidisciplinary team to deliver holistic care.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Documented patient observations accurately for healthcare team's reference.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Student nurse
Teesside University
Middlesbrough
01.2019 - 01.2021
- Demonstrated empathetic understanding towards patients' families; facilitated effective communication about the progression of patients' conditions.
- Collaborated closely with other nurses on the ward; fostered a supportive work environment conducive for swift patient recovery times.
- Conducted health assessments to identify areas requiring medical intervention.
- Applied clinical skills to administer IVs, injections, and catheters accurately and safely.
- Observed changes in patient conditions; reported to appropriate healthcare personnel promptly.
- Improved patient comfort by providing personalised care and attention.
- Built positive rapport with patients from various backgrounds.
deli shop assistant
upper crust deli
South Shields, South Tyneside
02.2014 - 03.2018
- Supported team members during peak hours, improving service efficiency.
- Used kitchen equipment safely according to established protocols.
- Served customers with a friendly attitude to enhance their shopping experience.
- Collaborated with store manager on promotional initiatives, increasing deli sales.
- Prepared food items to meet customer orders promptly.
- Managed sandwich station, creating personalised sandwiches per customer preferences.
- Ensured customer satisfaction by offering product samples and explaining product features.
- Took part in staff training sessions for continual learning and skill development.
- Resolved customer queries or complaints in a professional manner, maintaining positive relationships.
- Adhered to health and safety regulations whilst handling food items.
- Organised display counters daily for visual appeal and easy access to products.
- Maintained high standards of cleanliness within deli area, promoting a healthy environment.
- Worked well under pressure during busy periods without compromising quality of service.
- Assisted in stock control for better inventory management.
- Helped customers find specific deli items quickly, reducing wait times.
- Monitored freshness of products daily, minimising wastage.
- Participated in regular stock checks to ensure availability of popular items.
- Communicated effectively with suppliers for smooth delivery of products.
- Greeted customers, qualified purchase needs and offered appropriate product advice to guarantee satisfaction.
- Adhered to food handling and sanitation procedures.
- Prevented cross-contamination by wearing PPE and thoroughly washing hands, equipment and surfaces.
- Quality checked products to safeguard customer health and safety.
- Presented deli stock creatively in display units and on counters.
- Managed temperature-controlled storage environments through stock rotation.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Offered exceptional customer service with strong product knowledge.
Education
NVQ Level 3 - Health and Social care
Teesside University
MiddlesbroughNVQ Level 2 - Hairdressing
South Tyneside Collage
South Shields, South TynesideAffiliations
- Cooking
- Volunteering
- Walking
- Community and Social Engagement
Timeline
Recruitment manager
North haven care and support
02.2022 - 02.2025
Quality assurance manager
Hales home care
01.2020 - 02.2022
Student nurse
Teesside University
01.2019 - 01.2021
deli shop assistant
upper crust deli
02.2014 - 03.2018
NVQ Level 3 - Health and Social care
Teesside University
NVQ Level 2 - Hairdressing
South Tyneside Collage
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