Melissa Lumaj
London, N12
Summary
English undergraduate with strong research and communication skills, seeking experience in communications and media. Demonstrates exceptional time management and customer engagement abilities, ensuring client satisfaction. Committed to leveraging these skills to drive success in future roles.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Customer Assistant
Marks & Spencer
2020.11 - Current
- Delivered high-quality customer service while managing multiple responsibilities during busy trading periods.
- Built communication skills by collaborating with colleagues across departments.
- Supported the training of new staff members, helping them adapt to store procedures and team expectations.
Retail Manager
Marks & Spencer
2022.09 - 2024.08
- Supervised daily store operations, ensuring smooth workflow in a fast-paced environment.
- Resolved customer queries and complaints professionally, maintaining positive customer relationships.
- Supported visual merchandising plans to improve customer engagement and sales performance.
Education
Bachelor of Arts - English Literature
City University of London
2024.09 -
A-Levels -
Woodhouse College
2020.09 - 2022.06
Skills
- Public Speaking Confidence
- Internet Research Savvy
- Proofreading Proficiency
- Time Management Efficiency
- Professional Communication
Languages
English
Fluent
Albanian
Fluent
Affiliations
- Keen walker, with an interest in hiking and outdoor yoga
- Avid football fan
- Keeping up to date with trends in film, fashion and music
References
References available upon request.
Timeline
Bachelor of Arts - English Literature
City University of London
2024.09 -
Retail Manager
Marks & Spencer
2022.09 - 2024.08
Customer Assistant
Marks & Spencer
2020.11 - Current
A-Levels -
Woodhouse College
2020.09 - 2022.06