Melissa Latter

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Kept detailed track of household and maintenance inventory and schedules.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Displayed absolute discretion at handling confidential information.
• Maintained appropriate filing of personal and professional documentation.
• Preserved patient safety by following safety protocols.
• Helped clients to maintain independence and quality of life.
• Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
• Provided emotional support and companionship to clients.

• Participated in activities designed to improve customer satisfaction and business performance.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Answered calls with enquiries and issues about the products.
• Obtaining cheques for refunds, using spread sheets, data entry, recording of all contacts and preparing correspondence. It also included printing, scanning documents, packing replacement products, taking messages, filing and archiving returned items. It also included maintaining COSHH data safety sheets and product information files

• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Organised meetings and scheduled appointments for customers.
• Responsible for approving loans and negotiating rates.

• Utilized sales techniques to build customer interest and close sales.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Provided customer service to clients with queries regarding their holiday or ferry reservations.
• Manage and assist the weekend team.
• Written report at the end of each shift providing weekday managers of weekend productivity and any staff matters.
• I also worked during school hours during the week as a holiday administration assistant. This position involved data entry of holiday details, photocopying, printing tickets, preparing booking details and sending accommodation request faxes.

Common Skills Profile Distinction/Merit

Administrative Systems Merit

Accounting Procedures Merit

Personnel, policies and procedures Merit

Non-beginners French Merit

Business structures and goals Merit

Business Environment Pass

Marketing Process Merit

Physical Resources Merit

Financial Resources Merit

Human Resources Merit

Innovation and Change Merit

Behaviour at Work Distinction

Business European Studies Distinction

Business Law Merit

Financial Planning and Control Distinction

International Marketing Merit

Business Statistics Distinction

GCSE ENGLISH LANGUAGE A

GCSE ENGLISH LITERATURE A

ENGLISH ORAL COMMUNICATION 1

GCSE FRENCH A

GCSE GERMAN A

GCSE MATHS C

GCSE DUAL SCIENCE AWARD CC

GCSE GEOGRAPHY C

GCSE P.E. C

HEALTH, SAFETY AND HYGIENE MERIT

GRAPHICACY MERIT