Melissa Khalid
Sunderland,Tyne & Wear
Summary
I am a very hardworking and determined individual who is seeking new role to demonstrate my attractive skillset. Due to my past roles I have developed a range of different skills which I believe are compulsory in any role. For example, in working in hospitality I have learnt how to work efficiently in a fast paced environment, how to communicate with customers and how to use my customer service skills in order to gain loyal customers. Within my time as a brand ambassador I learnt different sales techniques and which ones are more effective depending on the type of customer I am communicating with. I believe if given this opportunity I will prove to be more than capable of becoming a high valued part of the team.
Overview
3
3
years of professional experience
Work history
Brand ambassador
Broad
Newcastle , Tyne & Wear
03.2025 - 06.2025
- Championed brand image by engaging with potential customers on a personal level.
- Gave out samples and promotional items during events for increased customer interaction.
- Provided product knowledge to customers with enthusiasm and accuracy.
- Attended promotional events representing the brand, enhancing company reputation.
- Represented the company at trade shows, resulting in greater exposure of products and services.
- Assisted in organising promotional events to boost brand recognition.
- Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
- Maintained an upbeat attitude whilst promoting the brand, creating a positive impression on potential customers.
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
- Worked closely with marketing teams to understand and uphold the unique selling proposition of each product and service promoted effectively.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Worked flexibly to meet demands of changing campaigns.
Crew member
Pizza Shop
Sunderland, Tyne & Wear
11.2022 - 01.2025
- Resolved customer complaints quickly, restoring trust in our service quality.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Provided personalised customer service fostering loyalty amongst clients.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Prioritised taking phone calls whenever needed in order to gain as many customers as possible.
- I learnt how to thrive under pressure and use it to my advantage by making sure everything was done in a timely manner.
- Developed impeccable time management skills in a stressful environment.
Education
GCSEs -
Academy 360
Sunderland 07.2021
Skills
- Positive attitude
- Impeccable time management skills
- Punctual and reliable
- Great communication skills
- Confident speaker
- Confident when working in a fast paced environment
- Fully flexible and adaptable
- Keen learner
- Work well within a team