Cooking and baking
Melissa Jørgensen
Health Information Management & Technology Professional
Summary
Passionate about the field of health information management and seeking to create change through an equitable and ethical framework.
Looking to maintain a full-time position in the field that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Patient Coordinator - Contractor
Randox Laboratories Ltd
Glasgow
12.2021 - 09.2022
- Opened/closed and set up travel clinic for COVID-19 appointments
- Worked as part of busy team to conduct administration of patients into pre-booked system
- Researched and stayed current on nation-specific COVID-19 entry guidelines, communicated those requirements as necessary
- Met patients on arrival, confirmed bookings, and registered patient details on various bespoke software systems
- Registered test kits before directing patients towards swabbing section
- Leveraged operational knowledge and interpersonal abilities to successfully perform test collections
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Facilities Assistant
Motorola Solutions, Inc.
Westminster
06.2017 - 04.2021
- Handled all shipping and receiving duties and frequently coordinated high-value freight pickups
- Coordinated logistics of shipping sales team technical equipment across nation
- Maintained filing system for all operational information, as well as proper disposal of sensitive documentation
- Assisted with logistical requirements for events and meetings.
- Served as point of contact for internal and external customers seeking support and information.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
Business Analyst - Contractor
Comcast
Centennial
06.2016 - 12.2016
- Responsible for end-to-end lifecycle of content via VOD system
- Successfully prepared all media, metadata, schedules, and verified incoming content; scheduling and pitching outgoing content
- Verified that all media and metadata followed current Cable Labs Specifications
- Received and processed media and metadata from content providers, and verified media and metadata were error-free
- Worked with content providers to resolve error and prepared xml, planners, and content for delivery
- Verified delivery of assets, monitored distribution network, and reconciled system discrepancies
- Provided operations-level expertise and support to production and enterprise-level non-linear products
- Contributed to new non-linear products and their support products as they were developed
- Documented new operational procedures as necessary
- Conducted training with staff as required on new products or client processes
Tracking Administrator - Contractor
Schlumberger
Henderson
03.2016 - 06.2016
- Ran daily reports to identify orders in work queue
- Prioritized daily work queue by various criteria such as amount and aging and re-prioritized as needed by manager or customer needs
- Reviewed invoices for missing or incorrect data prior to submission
- Ensured bill of lading/delivery ticket matched accompanying invoice
- Entered required invoice data into various customer tracking systems
- Assisted, with collaboration from Field Operations, in troubleshooting and resolving various invoice/tracking issues
- Received invoice and supporting documents from field office locations for electronic processing on daily and on-going basis
Medical Billing Specialist - Contractor
CVS Specialty Infusion Services
Littleton
10.2015 - 01.2016
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Maintained and released all-ship-verified claims from bill review, developed tickler file and held all claims pending authorization and/or documentation
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Analyzed and verified all dates of service and billed amounts, sent out all claims with corresponding documentation
- Verified client data for completeness and accuracy prior to billing cycle
- Prepared billing packets for quality review, maintained billing hold report for all unbillable claims
- Completed account contractual adjustments at time of billing on all specified carriers through delivery tickets
- Performed all other adjustments in a timely manner to reconcile accounts and completed unbilled reconciliations on a weekly basis
Customer Service Specialist
Reed Group
Westminster
09.2014 - 02.2015
- Acted as knowledgeable information resource for callers; answered questions regarding disability management process for 80+ clients
- Initiated new disability cases per eligibility requirements into system by using proprietary software and assigned cases appropriately according to case requirements
- Identified and expedited priority issues
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained all related client documents and files with a high level of confidentiality in accordance with State and Federal guidelines
- Gained knowledge about disability/leaves management and client processes within metric standards
- Processed packets, compliance, eligibility and non-eligibility denials and return to work fulfillment
- Trained in Disability Management, FMLA, Workers Compensation, and HIPAA
Medical Technical Support Tier 2
Carasolva, Inc
Boulder
10.2013 - 06.2014
- Consistently delivered professional and timely responses for all customer issues including but not limited to EMR/ROI requests and questions
- Successfully met deadlines for company projects
- Resolved and/or escalated critical issues for appropriate resolutions
- Performed Q/A testing on a regular basis
- Managed all customer service including Tier 1 and 2 technical Support for RNs, caregivers, assisted living and group home staff, and senior managers
- Managed daily status reports of testing, customer service, and projects
Junior Business Analyst
Finale Document Services
Denver
08.2012 - 03.2013
- Team member of document operations department and responsible for understanding and implementing business requirements as presented by customers, industry resources and other departments
- Worked closely with internal department resources to understand needs of clients in the document preparation service
- Assisted Finale operations team in testing and producing document preparation related changes in the system to meet requirements as identified
- Responsible for assisting with customer support and product testing as needed
Cryptologic Technician (Technical)
US Navy
Pascagoula
09.2008 - 10.2009
- Attended CID (Center for Information Dominance) in Pensacola, FL for 'A' and 'C' School
- Trained in Naval Intelligence in Technical Cryptology on USS DEWEY, DDG-105
- Safeguarded communications by providing consistent device and network security.
- Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
- Maintained strict confidentiality of information.
- Operated surveillance radar, communication systems and identification equipment.
- Honorable Discharge w/ full benefits and TS/SCI clearance until normal expiry
Education
Bachelor of Science - Health Information Management
Western Governors University
Colorado 05.2018 - 06.2020
Associate of Applied Science - Computer Networking
ITT Technical Institute
Colorado 09.2010 - 09.2012
Skills
Microsoft Office Suite
undefinedAccomplishments
- Wrote a 33-page dissertation analyzing and critiquing the lack of care standards and technology features in specific relation to the LGBTQ+ population for my Bachelor's degree in Health Information Management
- Wrote every single department-specific accreditation template for Motorola Solutions' ISO 27001 compliance audit
Certification
COMPTIA Project+
Interests
Rollerblading and bicycling
Collage/mixed media
Architecture and interior design
Haute couture and fashion history
Afrofuturism
Documentaries
Hiking and camping
Timeline
Patient Coordinator - Contractor
Randox Laboratories Ltd
12.2021 - 09.2022
COMPTIA Project+
03-2020
Bachelor of Science - Health Information Management
Western Governors University
05.2018 - 06.2020
Facilities Assistant
Motorola Solutions, Inc.
06.2017 - 04.2021
Business Analyst - Contractor
Comcast
06.2016 - 12.2016
Tracking Administrator - Contractor
Schlumberger
03.2016 - 06.2016
Medical Billing Specialist - Contractor
CVS Specialty Infusion Services
10.2015 - 01.2016
Customer Service Specialist
Reed Group
09.2014 - 02.2015
Medical Technical Support Tier 2
Carasolva, Inc
10.2013 - 06.2014
Junior Business Analyst
Finale Document Services
08.2012 - 03.2013
Associate of Applied Science - Computer Networking
ITT Technical Institute
09.2010 - 09.2012
Cryptologic Technician (Technical)
US Navy
09.2008 - 10.2009
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