Melissa Ilhan

• Interpreted road map and budget targets for key accounts
• Prepared quote documents and followed up on tenders
• Ensured sales and technical details aligned with project specifications and employer requirements
• Attended pre-tender, post tender, sales, pre-contract, and internal project handover meetings
• Provided technical guidance and advised customers on NorDan product range and services
• Collaborated with team to gain an understanding of recent BSA regulations and how it will effect NorDan
• Developed and maintained successful relationships with the key customers through proactive meetings

• Monitored stock levels and use to improve ordering efficiency and minimise waste
• Coached and mentored junior staff to deliver first-class quality, service and safety standards
• Resolved customer issues calmly and professionally, seeking positive resolutions for minimal upset
• Optimised profits by controlling food, beverage and labour costs daily
• Arranged work rotas for the staff weekly

• Engaged with customers to understand requests and resolve concerns
• Assisted team in executing multiple architectural projects
• Built and maintained courteous and effective working relationships
• Visiting various construction sites evaluating the health and safety and quality control of the work
• Using various software's such as Microsoft Work, Microsoft Excel, CAD and REVIT
• Presenting detailed plans and sketches to clients and listening to their feedback alongside colleagues

I really enjoyed this experience, it allowed me to gain a further understanding of the practical side of the industry and encouraged me to put my university learnings into practice.