Melissa Hutchings
Berkshire,Slough
Summary
Dedicated and passionate individual with expertise in active listening skills, behaviours that challenge, and child development. Proficient in creating safe and enabling environments to accommodate Special Educational Needs and Disabilities (SEND) students, fostering creativity, and promoting a positive atmosphere. Demonstrates strong skills in lesson planning, student engagement, and safeguarding procedures. Committed to cultivating a kind and empathetic learning environment while ensuring classroom safety protocols are upheld. Career goal: To continue enhancing educational practices for diverse student needs and to complete a Level 3 in Principles of Special Education. Providing compassionate care through play-based activities to build physical, mental, and social confidence. With a recent Level 2 qualification in Safeguarding & Prevent.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Childminder
Lauren Gulliford
Slough, Berkshire
07.2023 - 10.2024
- Developed creative activities for enhanced mental stimulation.
- Prepared nutritious meals to encourage healthy eating habits.
- Organised educational games, resulting in improved cognitive abilities.
- Ensured child safety by supervising activities and providing a clean environment.
- Provided physical care for infants, ensuring their comfort and well-being.
- Incorporated cultural awareness into daily activities to foster diversity appreciation.
- Improved children's social skills through group play and interaction.
- Created a stimulating environment that encouraged learning and exploration.
Volunteer GP Receptionist
Bharani Medical Centre
Slough, Berkshire
10.2023 - 12.2023
- Experience with CRM clinical systems such as Emis Web, the NHS app, email systems, and calendar appointments
- Completed paperwork accurately and efficiently to meet NHS guidelines whilst reducing administrative costs.
- Ensured confidentiality and privacy of patient records according to regulations and protocols, maintaining trust amongst the clinic's clientele base.
- Collaborated closely with other healthcare professionals, enhancing patient care delivery.
Full-time Carer
Wexham
Slough, Berkshire
04.2018 - 05.2022
- Ensured proper nutrition by preparing healthy meals for patients.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
- Administered medication, ensuring correct dosage and timing.
- Encouraged social interaction for improved mental health amongst residents.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
Reception Meet and Greet
Thames Motor Group
Slough, Berkshire
10.2016 - 07.2017
- Written and verbal communication, Multitasking, technical and IT skills, interpersonal, telephone etiquette, initiative, and problem-solving abilities.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in a fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Counter Medicine Assistant
Willow Pharmacy
Slough, Berkshire
05.2016 - 10.2016
- Assisted in inventory management for optimal stock levels.
- Demonstrated product knowledge for informed customer recommendations.
- Balanced cash drawer daily, ensuring financial accuracy.
- Improved customer satisfaction by providing prompt, friendly service.
- Collaborated with team members effectively for smooth shop operations.
- Worked flexibly to meet out-of-hours stock take and audit requirements.
- Adhered to Statement of Secrecy for professional, confidential electoral support.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Displayed and restocked merchandise by following brand guidelines.
Full-time Activities Co-ordinator
Salt Hill Care Centre
Slough, Berkshire
12.2013 - 05.2016
- Collaborated with other staff members to ensure seamless activity implementation.
- Enhanced morale within the residential community via frequent social gatherings.
- Boosted participation rates by creating inclusive, engaging activities suited to all abilities.
- Provided emotional support to participants during challenging or strenuous activities.
- Maintained strict confidentiality of resident personal matters.
- Kept written records of resident participation and regularly reviewed individual needs.
Trainee Assistant Mobility Consultant- Work Experience
Crown Relocations
London, United Kingdom
04.2013 - 06.2013
- Provided administrative support, which resulted in smoother daily operations.
- Handled phone calls, leading to efficient communication within the office.
- Delivered high-quality customer service with patient and understanding interactions.
- Assisted senior staff with improved workflow in the office environment.
- Drafted documents and reports for management review.
Education
NCFE Level 2 Safeguarding and Prevent - Childcare
Aspire Education
United Kingdom 03.2025 -
GCSE's - English B Maths C Science C
Windsor Girls School
Windsor, Windsor and Maidenhead 09.2007 - 09.2010
BTEC Diploma in Retail & Merchandising Display - Art and Design
East Berkshire College
United Kingdom 09.2010 - 07.2012
Skills
- Psychological understanding
- Language teaching proficiency
- Classroom safety protocols
- Special needs accommodation
- Creativity cultivation
- Positive atmosphere promotion
- Group and individual instruction
- Safeguarding procedures
- Child development knowledge
- Behavioural/cognitive skills development
- Sensory play implementation
- Child safety awareness
- Creating age-appropriate activities
- Patience and calmness
Additional Information
An extended CV dating back to 2011 is available on request.
Personal Information
Date of birth: 12/11/93
Custom
- Farah Malik, Professional Reference, Level 2 Virtual Tutor, Aspire Education, Farah.Malik@aspireeducationacademy.co.uk
- Jeanette Gulliford, Work Reference, Senior Practice Nurse, Bharani Medical Centre, 07788710329, Jeanette.gulliford@nhs.net
- Lauren Gulliford, Childminder reference, Senior Clinical Coding Analyst, Buckinghamshire Healthcare NHS Trust, Lauren.gulliford@nhs.net
- Sharon Isernia, Character Reference, Clinical Coding Operations Manager, Wexham Park Hospital, Sharon.isernia@nhs.net
Certification
NCFE Level 2 in Safeguarding and Prevent & Behaviours that challenge
Excel Advanced – February 2025
Early Years Child Development training- Gov.UK February 2025
NVQ Level 2 Diploma in Health and Social Care (Adults) For England (QCF)
NCFE Level 2 Certificate in Preparing to Work in Adult Social Care
NCFE Level 2 Award in Employment Responsibilities and Rights In Health, Social Care Or Children in Young People's Settings
Timeline
NCFE Level 2 Safeguarding and Prevent - Childcare
Aspire Education
03.2025 -
Volunteer GP Receptionist
Bharani Medical Centre
10.2023 - 12.2023
Childminder
Lauren Gulliford
07.2023 - 10.2024
Full-time Carer
Wexham
04.2018 - 05.2022
Reception Meet and Greet
Thames Motor Group
10.2016 - 07.2017
Counter Medicine Assistant
Willow Pharmacy
05.2016 - 10.2016
Full-time Activities Co-ordinator
Salt Hill Care Centre
12.2013 - 05.2016
Trainee Assistant Mobility Consultant- Work Experience
Crown Relocations
04.2013 - 06.2013
BTEC Diploma in Retail & Merchandising Display - Art and Design
East Berkshire College
09.2010 - 07.2012
GCSE's - English B Maths C Science C
Windsor Girls School
09.2007 - 09.2010
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