Melissa Ferreira
Rotherham
Summary
Reliable and motivated manager with experience leading teams in the fitness industry. I am passionate about helping people live healthier lives and creating a positive environment for both staff and members. I enjoy working closely with my team, improving business performance and making sure customers always have a great experience at the club.
Overview
8
8
years of professional experience
1
1
Certification
Work history
General Manager
PureGym
Sheffield
2021.01 - Current
- Managing daily operations of a busy fitness club.
- Leading and motivating a team of fitness trainers and front-of-house staff.
- Monitoring business performance and achieving monthly target.
- Supporting staff development thought training and coaching.
- Delivered results under pressure to meet tight deadlines.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Developed key operational initiatives to drive and maintain substantial business growth.
Assistant manager
Fitness Club
Sheffield
2018.04 - 2021.01
- Supported the General Manager with daily club operations.
- Helped manage staff schedules and team performance.
- Contributed to membership sales and promotional activities.
- Assisted in improving customer experience and engagement
Education
Bachelor of Business Management -
University of Wales Trinity Saint David
Birmingham 05/2021 -
Certificate of Higher Education -
University of Wales Trinity Saint David
Birmingham 05/2017 - 03/2021
Skills
- Leadership and team management
- Sales and membership
- Customer service growth
- Communication and teamwork
- Business performance improvement
- Organisation and problem solving
Languages
English
Upper intermediate
Portuguese
Fluent
Spanish
Elementary
Certification
- IT Certificate (Information Technology)
- Leadership &. Management Training
Timeline
General Manager
PureGym
2021.01 - Current
Assistant manager
Fitness Club
2018.04 - 2021.01
Bachelor of Business Management -
University of Wales Trinity Saint David
05/2021 -
Certificate of Higher Education -
University of Wales Trinity Saint David
05/2017 - 03/2021