Melissa Curley
Ilchester,England
Summary
Client-focused professional with strong organisational skills and a history of building lasting relationships. Skilled in persuasive negotiation and delivering outcomes while prioritising people. Known for effective communication, problem-solving, and a collaborative approach that fosters teamwork.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work history
Key Account Manager - South
Grant Westfield
South UK
2023.06 - 2026.02
- Managed key accounts in the South of the UK, including Grant & Stone, Bradford's, online retailers, and UKPS, while exploring opportunities to expand the client base. Visited Gibraltar to meet a key business owner specialising in large-scale contract work, resulting in multiple meetings with architects and contractors on multimillion-pound projects. Opened three new accounts during my first trip to the Channel Islands, securing display orders from all and facilitating continued growth through collaboration with the relevant BDM.
- Achieved multiple awards for excellence, including best salesperson of the year 2023 and 2024 and best supplier representative awarded by a key buying group.
- Identified new business opportunities and generated leads, contributing to profit growth.
- Communicated new products and services, driving customer interest and enhancing sales.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
- Analysed market and competitor activity to capitalise on trends and innovate client services.
- Built and developed constructive client relationships, increasing account spending and fostering loyalty.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Integral part of business staffing and training, building a successful, customer-focused team. Huge passion of mine.
Business Development Manager
Grant Westfield
South West, SOM
2019.03 - 2026.02
- Secured business through building on new and existing relationships within the business, growing sales by over 20% in my first year. I handed my area over to the new BDM once I was promoted at £6.6m, it was turning over £2.9m when I joined. I broke all previous records and still working with the new BDM, have continued to grow that area further. It is still today the highest sales turnover region in the entire business.
- Delivered sustainable, profitable sales growth against sales targets, effectively targeting existing and new business,
- Prospected and cultivated relationships with existing, new, and potential customers to promote product lines and solutions.
- Identified growth opportunities for panels in high tile sales areas and against competitor usage.
- Actively pursued opportunities to enhance job performance and contribute to team success beyond standard expectations.
- Contributed to team success by completing jobs quickly and accurately.
Area Sales Manager
JTP
Yeovil, Somerset
2018.10 - 2019.03
- I was approached by JTP and met with them several times to discuss this role, I was very happy as showroom manager at City Plumbing so it needed to be a job I would equally love if not more to get me to leave them.
- I did love the role but its slightly different to how it was sold to me. I absolutely loved being out and meeting people. I covered the South West from Christchurch, New Milton area over to Cornwall, up to Swansea and South Wales and the Bristol area. In the short time I made some great contacts and reengaged old customers whom had stopped buying, I took several new display orders and made some good progress. I had taken to the role with a real passion and so glad I made the leap out on the road.
- I'm a real peoples person so find it exciting meeting new shop owners and staff, I enjoy product training and giving them confidence to sell. I have taken this in to my future roles.
Showroom Sales Manager
City Plumbing
Yeovil
2013.06 - 2018.09
- My role here is to uphold the highest level of sales and customer service whilst maintaining a clean and efficient work space, I am to report to my regional manager with my sales predictions on a monthly basis and adhere to my KPI's. I broke all previous showroom records for this branch and took the yearly sales to over half a million with a 45% profit.
- I design, plan and quote full bathroom refits and liaise with tradesman regarding work schedules, customer requirements and dates of work starting.
- I also am the regional champion of the CAD design system.
- Some of my duties include- Contacted customers by phone and email in response to enquiries.
- Promptly resolved all customer requests, questions and complaints.
- Answer customer questions about product availability and shipment times.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges & trading standards.
- Built relationships with customers and the community to establish long-term business growth.
- Attended sales training courses and brought best practices leadership back to the company.
- Present my sales growth at national sales conference at the invitation of executive leadership.
- Visit customers homes and building sites and take measurements for remodeling projects, problem solve onsite and general customer relations.
Sales Assistant
Reflections – Yeovil
2010.01 - 2013.05
- My role here was to assist with the daily operation and smooth running of the business along side the showroom manager, I learnt valuable skills within this role which enabled me to gain a good reputation with bathroom installers, general plumbers and end users.
- Therefore I was approached and offered a managers role with another company Travis Perkins (City Plumbing) During my time here my main duties included - Greeted customers in a timely fashion, whilst quickly determining their needs.
- Recommended products and add-on's to customers, resulting in higher sales volumes.
- Answered customer questions about product availability and shipment times.
- Accurately logged all daily sales and receiving orders.
Assistant Manager
Orange Network
2005.06 - 2009.12
- Orange (EE) – Yeovil - Both Stores Whilst working here I learnt my skills in the art of sales, customer communication and how to deal with complaints, customer issues and managing staff needs, rota's & time management.
- My main duties included - Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Maintained records related to sales.
- Prepared sales contracts.
- Helped customers with questions, problems and complaints in person and via telephone.
- Organised racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained new sales assistants to the highest level.
Assistant manager
Chicago Rock Cafe – Yeovil
2001.08 - 2005.05
- I started working here when I was at college for a bit of income, fell in love with the people and work and worked myself up to assistant manager.
- My main duties included - Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Set up bar for operation, including till set up and maintained a stocked bar ready for service.
- Staff rotas, hiring and training.
- Effectively and calmly resolved situations with intoxicated guests.
- Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests & staff.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Fully licenced & attended annual pub awareness support groups to keep on top of laws and best practice.
Education
GCSE -
Preston Community School
Certificate of Higher Education - Bookkeeping & Accounts
MICB Accounts & Bookeeping
2014.02 - 2015.02
Skills
- Client focused
- Results driven
- Goal orientated
- Superior organisational skills
- Persuasive but empathetic negotiator
- Excellent communication skills
- Strong interpersonal skills
- Motivated team player
- Reliable
- Enthusiastic about networking
- Decisive
- Excellent work ethic
- People orientated
Timeline
Key Account Manager - South
Grant Westfield
2023.06 - 2026.02
Business Development Manager
Grant Westfield
2019.03 - 2026.02
Area Sales Manager
JTP
2018.10 - 2019.03
Certificate of Higher Education - Bookkeeping & Accounts
MICB Accounts & Bookeeping
2014.02 - 2015.02
Showroom Sales Manager
City Plumbing
2013.06 - 2018.09
Sales Assistant
Reflections – Yeovil
2010.01 - 2013.05
Assistant Manager
Orange Network
2005.06 - 2009.12
Assistant manager
Chicago Rock Cafe – Yeovil
2001.08 - 2005.05
GCSE -
Preston Community School