Melissa Conlon
Wymondham,Norfolk
Summary
Dedicated professional with robust expertise in Microsoft Office suite and comprehensive knowledge of educational legislation. Exhibits exceptional capabilities in truancy management, pupil engagement, and promoting punctuality while upholding discretion and confidentiality. Skilled in liaising with local authorities and adapting to evolving circumstances, demonstrating proven effectiveness in database management. Committed to cultivating empathetic understanding within educational settings, striving to improve student outcomes through strategic initiatives.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work history
Attendance Administrator & Clerical Assistant
Robert Kett Primary School
Wymondham, Norfolk
10.2019 - Current
- Assisted in maintaining accurate attendance records for students throughout academic year.
- Supported administrative team by organising documentation and data entry tasks effectively.
- Coordinated communication between staff, students, and parents regarding attendance concerns.
- Managed scheduling of appointments and meetings to ensure smooth operational flow.
- Monitored attendance trends and identified areas needing attention for improved compliance.
- Utilised office software to maintain databases and generate reports for management review.
Administrative assistant
J.C Plastering Services
Wymondham, Norfolk
06.2017 - 09.2019
- Managed daily office operations, ensuring smooth workflow and efficient utilisation of resources.
- Coordinated schedules and appointments, facilitating effective communication across departments.
- Supported project management initiatives by preparing documentation and tracking deadlines.
- Organised meetings and events, providing logistical support and maintaining comprehensive records.
- Implemented filing systems, improving information retrieval and overall office organisation.
- Assisted in budget preparation and expense tracking, contributing to financial accountability.
Bar staff member
The Robert Kett Public House
Wymondham, Norfolk
06.2016 - 06.2017
- Delivered exceptional customer service by attentively responding to patron inquiries and ensuring satisfaction.
- Maintained cleanliness and organisation of bar area to provide a welcoming environment for guests.
- Prepared and served a diverse range of beverages whilst adhering to health and safety regulations.
- Collaborated with team members to manage busy periods efficiently and ensure smooth operations.
- Assisted in training new staff on bar procedures and customer service best practices.
- Handled cash transactions accurately and processed payments using point-of-sale system.
Office coordinator
Hales Health & Social Care
Thetford, Norfolk
01.2010 - 07.2011
- Coordinated daily operations by managing schedules and ensuring efficient use of resources.
- Facilitated communication between departments to streamline processes and improve workflow.
- Implemented office procedures that enhanced productivity and supported team objectives.
- Assisted in training new staff members on administrative protocols and company policies.
- Maintained accurate records and managed documentation to ensure compliance with regulations.
Finance Admin Assistant
B.S.S
Norwich, Norfolk
08.2007 - 05.2009
- Managed financial records and documentation to ensure accuracy and compliance.
- Coordinated communication between departments to facilitate efficient workflow.
- Prepared reports and presentations for management to support decision-making processes.
- Assisted in budget preparation and monitoring to maintain fiscal responsibility.
Claims handler - Life & Serious Illness
Virgin Money
Norwich, Norfolk
01.1999 - 07.2007
- Assessed life and serious illness claims to determine eligibility and compliance with policy terms.
- Collaborated with medical professionals to gather necessary documentation for claims processing.
- Investigated discrepancies in claims submissions by conducting thorough reviews of relevant records.
- Advised customers on claims procedures and provided support throughout the claims journey.
- Reviewed policy updates and ensured adherence to changing regulations within claims operations.
- Conducted thorough investigations into suspicious or fraudulent claims.
Secretary & Personal Assistant
Abbotts Country Houses
Norwich, Norfolk
08.1995 - 01.1999
- Managed scheduling and coordination of appointments for senior executives.
- Assisted in preparation of documents and reports for meetings and presentations.
- Organised travel arrangements and itineraries for staff and clients.
- Maintained confidential records and files ensuring data integrity and security.
- Implemented office procedures to enhance operational efficiency and workflow.
- Coordinated events and meetings, ensuring all logistical needs were met.
Education
GCSEs -
Hobart High School
Loddon, Norfolk 09.1990 - 07.1995
Skills
- Microsoft office suite proficiency
- Discretion and confidentiality
- Truancy management
- Punctuality promotion
- Adaptability to changing situations
- Local authority interaction
- Pupil engagement
- Database maintaining
- Educational legislation knowledge
- Empathetic understanding
References
References available upon request.
Timeline
Attendance Administrator & Clerical Assistant
Robert Kett Primary School
10.2019 - Current
Administrative assistant
J.C Plastering Services
06.2017 - 09.2019
Bar staff member
The Robert Kett Public House
06.2016 - 06.2017
Office coordinator
Hales Health & Social Care
01.2010 - 07.2011
Finance Admin Assistant
B.S.S
08.2007 - 05.2009
Claims handler - Life & Serious Illness
Virgin Money
01.1999 - 07.2007
Secretary & Personal Assistant
Abbotts Country Houses
08.1995 - 01.1999
GCSEs -
Hobart High School
09.1990 - 07.1995