MELISSA ZVICHAUYA
London
Summary
I am a meticulous individual, possessing excellent communication and strong organisational skills. I enjoy solving problems and taking the initiative. Highly confident, self-motivated and excelling under pressure, utilising my problem-solving skills and creativity to deal with complex situations efficiently. Detail-oriented team player who can handle multiple projects simultaneously with high accuracy. I am a reliable individual serving unique client needs through clear communication and coordinated support functions. I work effectively on my own under minimum supervision with a systematic approach, always striving to achieve immeasurable results consistently. I am skilled in Microsoft Office applications, SharePoint, Mosaic, SystmOne, MS Teams, Agiito/Capita, Business World and other software applications. I am always keen to learn and gain new IT skills. I am seeking a new challenge as a Personal Assistant to grow professionally and progress further in an industry where I am eagerly passionate about establishing a career.
Overview
12
12
years of professional experience
Work history
Practice Support Coordinator
Ealing Council- Social Services
London
04.2023 - Current
- Providing effective and efficient administrative support for the Social Workers performing and administrating specific tasks, including performance reports and Statutory compliance on potential and prospective clients, communicating findings to senior stakeholders and HR
- Schedule meetings, diary management, producing plans and strategies with Team Managers to help meet prospective clients' goals and organisational objectives
- Gain cross-organisation exposure to the public statutory administration and governance of portfolios regarding small and large external stakeholders and, where required, booking rooms, booking travel and accommodation using Agiito Connect, hospitality orders and other considerations as appropriate
- Professional and administrative function support to Social service's management of seven and Head of Service in delivering objectives against the industry requirement, including planning events, Business World system to assist with raising purchase orders, processing invoices and supplier payments, ensuring timely compliance of documents in line with policy
- Prepare agendas and ensure the timely circulation for meetings and support as appropriate on follow-up actions from meetings for any next steps.
- Provide comprehensive ad-hoc support, including minuting extensive meetings and group supervision, responding to the team inbox, diary management and drafting operational communications for the professional service team.
- Flexibly respond to incoming calls and emails to provide admin cover when needed.
- Coordinated and provided tailored support packages to high-risk and distressed victims.
- Developed and nurtured productive working relationships with team members and stakeholders.
Children Services Assistant
Solutions 4 Health
London
04.2022 - 03.2023
- Resolving internal or external queries intuitively according to the organisations' policy and escalating complex matters to senior management
- Maintaining department database in a timely and accurate manner prioritising tasks appropriately to achieve the organisations' KPI targets each quarter for review
- Drafting and distributing meeting agendas for the team and deputizing for meeting chair when needed ensuring that pressing matters are addressed in accordance with the company policy
- Liaising with management to organise and deliver awareness events to promote the set project to achieve measurable goals
- Facilitated workshops and classes to provide support to clients and end users
- Managing the locality diary, scheduling appointments and team meetings via MS Teams, extensive team minute-taking and presenting the findings
- Typing, formatting and processing letters and reports, statistics and general correspondence as required using Microsoft Office and other software packages
- Managing high volume incoming calls with appropriate telephone etiquette
- Undertaking necessary reasonable duties to ensure the smooth running of the service.
Children Services
NHS Central London Community Trust
London
01.2022 - 04.2022
- Resolving internal or external queries intuitively according to the organisations' policy and escalating complex matters to senior management
- Produced and presented reports outlining department and organisations' activities to supervisors for planning and resource allocation purposes
- Typing, formatting and processing letters, reports and general correspondence as required using Microsoft Office and other software packages
- Liaising with management and leads over objectives matters regarding service KPI targets and acting accordingly collecting data to ensure delivery
- Planned office events by reserving venues, communicating schedules and coordinating setup
- Managing the team diary, scheduling screening appointments and virtual team meetings via MS Teams
- Received and sorted incoming communications and delivered correspondence to target recipients to boost productivity.
Clinical Services Assistant
NHS Hospitals Surrey
10.2019 - 12.2021
- Greeted visitors and appropriately directed them to designated areas performing clinical assessments when required
- Organising clinical settings, printing letters and filing medical paperwork via EPIC systems
- Listened to oral instructions or correspondence and transcribed information, formatting documents to suit purposes facilitating communications between MDT and service users clearly and accurately
- Learnt practical skills and techniques by shadowing senior staff to understand the organisations' operations, policies and procedures
- Liaising with team leads and senior management over safeguarding concerns and completing incident reports
- Provide high-quality administrative support within the service in day and night shifts maintaining department database in a timely and accurate manner
- Scheduling and booking transport or short-stay accommodation for service users when required
- High volume call handling, responding to service user queries, complaints and bookings
- Undertaking necessary reasonable duties to ensure workload and tasks are completed.
Youth Coordinator
Community Church
London
09.2016 - 12.2019
- Created, designed and implemented new projects and activities for youth
- Created a core leadership group to plan, implement and direct programs
- Provided non-judgmental guidance to children and young people helping them build life skills, developing healthy relationships and making the right decisions
- Generated excellent first impressions by welcoming and speaking to parents in a friendly manner
- Developed strategic road map and implemented plans to engage youth in enriching educational campaigns
- Discussed dangers of drugs, smoke and excess to prevent substance abuse among youth
- Managed, coached and trained youth on conflict resolution, communication and teamwork without difficulty
- Organised sports games and community service projects for youth to develop confidence, compassion and the ability to work in teams
- Organising and managing diaries for planned creative activities with attending students
- Scheduling events, and booking venues when required
- Ensuring that health and safety precautions are observed during all activities.
Project Assistant
Young Refugee Project British Red
05.2014 - 10.2015
- Planned office events by reserving venues, communicating schedules and coordinating setup with team members
- Booked and paid for travel and accommodation, communicating booking information to relevant staff
- Aided senior leadership during the executive decision-making process, generating data reports to recommend corrective actions and improvements
- Retrieved and checked files to respond to internal and external information requests
- Streamlined operations by soliciting feedback, comments and complaints to improve work processes from service users
- Completed requested ad hoc data searches, and documentation drafts for planned creative workshops
- Collaborated with the project manager and team to maximise productivity in safeguarding vulnerable children arriving in the UK as refugees and scheduling social inclusion events
Sales and Marketing Representative
American Communications Network UK
01.2012 - 06.2014
- Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales
- Supported plan campaigns to achieve important goals by planning telemarketing promotions to reach target goals
- Maintained a growing clientele, resulting in trustworthy relationships between the service and customers, cashing up and stock taking
- Handling B2B customers to meet profit margins: scheduling and conducting sales training events
- Team building and training to develop the sales skillsets of other team members and grow clientele by cold-calling to up-sell services
- Dealt with customer queries and concerns, communicating honestly and constantly considering customers' needs to ensure the customer benefitted from all products and telecom services
- Oversaw training and development programs to guarantee team growth
- Core Qualifications
- Excellent verbal and written communication skills used in dealing with a diverse range of individuals
- Strong organisational and planning skills, with meticulous attention to detail
- Workflow planning
- Report writing
- Event coordination
- Great problem-solver: able to work well under pressure and make quick decisions when required
- Methodical worker and team-oriented with excellent communication skills
- Multitasking abilities working in discretion and ability to anticipate needs and preferences
- Good awareness of health & safety, confidentiality, and general data protection regulations (GDPR)
Education
Foundation Degree - Science: Civil and Environmental Engineering
University of West London Ealing
COMPTIA A - undefined
2022
COMPTIA ITF - undefined
St John's Catholic Comprehensive School
2012
Skills
- Cultural awareness
- Flexible attitude
- Finding solutions
- Strong work ethic
- High emotional intelligence
- Great attention to detail
- Remains calm under pressure
- Highly professional and attentive demeanour
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Practice Support Coordinator
Ealing Council- Social Services
04.2023 - Current
Children Services Assistant
Solutions 4 Health
04.2022 - 03.2023
Children Services
NHS Central London Community Trust
01.2022 - 04.2022
Clinical Services Assistant
NHS Hospitals Surrey
10.2019 - 12.2021
Youth Coordinator
Community Church
09.2016 - 12.2019
Project Assistant
Young Refugee Project British Red
05.2014 - 10.2015
Sales and Marketing Representative
American Communications Network UK
01.2012 - 06.2014
Foundation Degree - Science: Civil and Environmental Engineering
University of West London Ealing
COMPTIA A - undefined
COMPTIA ITF - undefined
St John's Catholic Comprehensive School
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