MELISSA CASTRO
London, Balham
Summary
A reliable and proactive professional offering strong organisational skills and keen eye for detail. With a solid background in client interaction and communication, I excel in fast-paced environments and am eager to leverage my skills to contribute to ongoing career development and success. I am particularly interested in a Personal Assistant (PA) role or management role where I can apply my expertise, adapt to dynamic challenges, and continue to grow professionally.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Billing Coordinator
Archie Property Maintenance Ltd
London
03.2023 - 01.2025
- Accurately invoice customers and clients for services
- Secure timely payments by proactively following up on outstanding invoices
- Advocate for streamlined payment policies across the organisation, reducing instances of late or missed payments.
- Analyse and correct payment inconsistencies and errors in financial statements
- Generate account statements outlining payments and balances
Receptionist/Concierge
Allsop
02.2020 - 01.2025
- Establishing connections with residents while maintaining a safe and inviting environment
- Security and Access Control: Monitoring access to the residential site, ensuring only authorized individuals enter the premises
- Organizing and coordinating special events, gatherings, or activities for residents, including reservations for common areas or amenities
- Enhancing the living experience for residents by providing exemplary service, addressing their needs and concerns
- Manage office calendar, set new appointments and assist with arrangements
- Trained and mentored new team members, facilitating their integration and skill development ensuring adherence to company standards and procedures
Admin Hotel Receptionist
The Montcalm
01.2018 - 01.2020
- Handled phone calls and directed them to the appropriate departments
- Managed reservations and ensured accurate and efficient check-in and check-out procedures
- Developed and maintained relationships with hotel guests to increase loyalty and repeat business
Waitress
Fuel hospitality
01.2017 - 01.2018
- Working at big events and functions, football stadiums, museums and restaurants
- Serving food and beverages to customers
- Fine dining high quality service
Brand Ambassador
Innovation Marketing Sales
01.2015 - 01.2016
- Organized and conducted product demonstrations to potential customers
- Brand Ambassador
- Engaging with customers and up-selling
Education
Business studies, Maths & English
Lambeth College
London 01.2012 - 01.2014
Skills
- Client Interaction Expertise
- Professional Communication Abilities
- Highly Organised
- Precision Focus
- Time Management
- Simultaneous Task Handling
- Quick learning proficiency
- Problem Solving
Languages
English
Portuguese
References
References available upon request.
Timeline
Billing Coordinator
Archie Property Maintenance Ltd
03.2023 - 01.2025
Receptionist/Concierge
Allsop
02.2020 - 01.2025
Admin Hotel Receptionist
The Montcalm
01.2018 - 01.2020
Waitress
Fuel hospitality
01.2017 - 01.2018
Brand Ambassador
Innovation Marketing Sales
01.2015 - 01.2016
Business studies, Maths & English
Lambeth College
01.2012 - 01.2014
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