melissa bellingham
worcester,worcestershire
Summary
Accomplished Account Manager with extensive experience in team management and leadership, overseeing a portfolio of key accounts at Churchill Services. Demonstrated expertise in customer service excellence, budget oversight, and quality assurance practices. Proven track record as Estates Services Delivery Manager at Platform Housing, excelling in risk assessment strategies and effective communication skills to exceed KPIs and ensure compliance with financial regulations. Skilled in property management and product expertise, with a strong focus on enhancing operational efficiency and workforce skills. Career goals include furthering leadership capabilities within the property management sector while maintaining high service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Churchill services
worcester, worcestershire
11.2024 - Current
- Oversaw management of extensive portfolio for key accounts through regular communication.
- Supervised team of 28 cleaners and mobile cleaners to enhance operational efficiency.
- Facilitated recruitment and training of new team members to enhance workforce skills.
Estates services delivery manager
platform housing
worcester, worcestershire
02.2023 - 08.2024
- Assisted in managing team of 20 caretakers and 15 cleaners with two supervisors.
Supported delivery of caretaking and cleaning services in communal areas of flats and sheltered schemes across West Midlands.
Participated in recruitment and training of new team members. - Addressed performance issues by implementing strategic feedback mechanisms.
- Conducted thorough investigations to ensure compliance and accuracy.
- Schedule work on the in-house system to ensure efficient task management.
- Monitored SLA compliance rigorously and addressed deviations promptly to uphold high service standards.
- Oversaw budget management for all service areas to ensure financial efficiency and resource allocation.
- Created purchase orders to ensure timely procurement of stock.
- Conduct quality standard audits to ensure compliance and identify areas for improvement.
- Actioned CRM entries to enhance customer relationship management and data accuracy.
- Reviewed annual service charges to ensure accuracy and compliance with financial regulations.
- Exceeded KPIs through strategic leadership and effective team collaboration.
- Conducted comprehensive risk assessments and developed method statements to ensure compliance and safety standards.
- Liaising with other teams for effective service delivery.
- Managing the fleet of vans.
- annual PAT testing.
cleaning and caretaking supervisor
fortis housing /platform housing
worcester, worcestershire
05.2013 - 02.2023
- Assisted in recruiting and training cleaners and caretakers to ensure communal areas are maintained and cleaned effectively.
- Ordered stock and equipment to support operational needs.
- Managed budgets for stock and van operations to maintain fiscal responsibility.
- Provided cleaning and caretaking support when needed to sustain quality standards.
- Served as point of contact for other departments regarding queries.
Education
iosh
on line
Worcester, WOR2026
GCSEs - English language
dyson perrins
malvern1992
GCSEs - mathematics
dyson perrins
malvern1992
GCSEs - religious education
dyson perrins
malvern1992
GCSEs - physical education
dyson perrins
malvern1992
Skills
- Team management and leadership
- Customer service excellence
- Budget oversight
- Quality assurance practices
- Risk assessment strategies
- Effective communication skills
- Product expertise
- Property management
Certification
- iosh
- pat testing
Timeline
Account Manager
Churchill services
11.2024 - Current
Estates services delivery manager
platform housing
02.2023 - 08.2024
cleaning and caretaking supervisor
fortis housing /platform housing
05.2013 - 02.2023
iosh
on line
GCSEs - English language
dyson perrins
GCSEs - mathematics
dyson perrins
GCSEs - religious education
dyson perrins
GCSEs - physical education
dyson perrins