Melissa Bell

Managed all administrative duties including bookings, scheduling, and customer communication.

• Managed administrative and customer service functions for container rental business, enhancing client experience.
• Coordinated container allocations to maximise utilisation and streamline operations.
• Maintained accurate records and organised business operations to support efficient workflow.
• Prepared and sent invoices; processed incoming payments.
• Provided customer support and resolved queries promptly.
• Ensured smooth day‑to‑day running of the business.

Oversaw day-to-day business operations, including scheduling and record keeping.

• Handled essential financial disbursements, including salaries, wages, overheads, and vendor payments.
• Managed the full financial cycle of projects, from invoicing completed jobs to chasing supplier invoices.
• Collected customer payments and managed overall invoicing processes.
• Followed up on quoted jobs, converting leads into active projects to drive revenue.
• Managed customer queries, fostering long-term relationships through consistent follow-up.
• Supported recruitment activities and managed the onboarding process for new staff members.
• Facilitated commercial and operational functions of electrical services company.

Sourced and secured new clients requiring road transport and haulage services.

• Assessed customer needs and provided competitive transport rates.
• Operated small transport brokerage, coordinating logistics for commercial clients to meet their needs.
• Booked loads with reliable transport providers and ensured all details were confirmed.
• Monitored deliveries from dispatch to completion, promptly resolving delays or issues to ensure timely service.
• Cultivated strong relationships with clients and carriers, securing repeat business through consistent service.
• Managed all administration including invoicing, payments, and record keeping.
• Built efficient processes to keep operations organised and customer‑focused.