MELISA PILARCA
Lopez Quezon,Philippines
Summary
Compassionate Care Assistant specializing in dementia and elderly care with extensive training. Proven skills in nutrition management, clinical record-keeping, patient assessment, and personal care assistance. Strong attention to detail and effective communication enhance patient well-being. Aims to advance expertise in elderly care to improve patient quality of life.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Health care assistant
Zest Care Home Ltd /Anns Care Homes limited
Omagh, Tyrone
2024.10 - Current
- Coordinated with nurses to deliver holistic patient care, contributing to improved recovery outcomes.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Managed challenging behaviour of dementia-affected individuals with patience and empathy, fostering a supportive environment.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Recorded daily observations, mobility activities, and eating percentages to support ongoing client assessments and care planning.
- Maintained confidentiality and compliance standards for optimised patient care.
Homebased Caregiver
Private Employers
, Israel
2021.12 - 2023.12
- Monitored and assisted with medication intake, ensuring patients adhered to nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Facilitated shopping and medicine collection to support patient care and convenience.
- Developed trusting relationships with clients, providing essential emotional support and companionship.
- Offered emotional support during difficult times, fostering resilience and positivity.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Billing & Collections Specialist
10tech Inc
San Juan, Philippines
2019.02 - 2021.12
- Contacted clients & subcontractor to discuss the status of PO (Purchase Order) and Billing lacking documents.
- Prepares the necessary documents for Billing and Collection
- Communicate effectively with the clients to ensure that the billing issues or payment delays are properly escalated and resolve
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Administrative Coordinator
Superstyle Bag Concepts Inc
San Juan Manila
2017.08 - 2019.02
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
- Organised team meetings to improve internal communication.
- Maintained confidential files, ensured data privacy compliance.
- Assisted in recruitment efforts to build a strong team.
Education
Certificate of Professional Course - Education
Haggai Training And Development Services
PhilippinesCertificate Training Program, National Certificate II - Caregiving Course
MV Technical Training Inc
Rodriguez Rizal, PhilippinesBBA - Marketing
Polytechnic University of The Philippines
Lopez Quezon, PhilippinesSkills
- Meal management & Feeding Assistance
- Elderly care
- Personal care Assistance
- Patient mobility assistance
- Activities of Daily Living (ADL) assistance
- Computer Literacy
CHARACTER REFERENCES
- Available upon Request
Certification
E-Learning Course ( Saunder Training Academy)
Falls Awareness
Dementia
Confidentiality and Information Governance
Fire Safety
Manual Handling Practical/Theory
January 4,2026
Caregiving for Elderly
41 hrs / September 2023
Israel Ministry of Security & Welfare for the Aged
Certificate No. 294-2023
Languages
English
Intermediate
Timeline
Health care assistant
Zest Care Home Ltd /Anns Care Homes limited
2024.10 - Current
Homebased Caregiver
Private Employers
2021.12 - 2023.12
Billing & Collections Specialist
10tech Inc
2019.02 - 2021.12
Administrative Coordinator
Superstyle Bag Concepts Inc
2017.08 - 2019.02
Certificate Training Program, National Certificate II - Caregiving Course
MV Technical Training Inc
BBA - Marketing
Polytechnic University of The Philippines
Certificate of Professional Course - Education
Haggai Training And Development Services